Senior Technology and Communications Analyst

Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, Vault and others. We are also certified by Great Place to Work.

At McDermott, we don’t just invest in your future, we accelerate your career – wherever it may lead. That includes supporting you both in and outside of the office.

• A firm where everyone belongs:
  Our award-winning culture prioritizes warmth and authenticity — we encourage you to be yourself!
• Enthusiasm for all perspectives:
  We’re smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.
• Support to feel your best and do your best:
  Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance.
• Real rewards for real work:
  We offer generous compensation packages that recognize hard work and excellence.

The Senior Technology Change and Communications Analyst is responsible for the analysis, development and delivery of successful communication and learning programs in support of Firm technology projects. Utilizing a variety of communication and training methodologies to ensure the best user experience and optimum adoption of new software and processes, the Senior Technology Change and Communications Analyst helps guide the firm’s personnel through change.

The Senior Technology Change and Communications Analyst works under general supervision and relies on extensive experience and judgment to plan and accomplish goals.

• Serves as change agent and advocate for end users in the delivery of IT business change initiatives
• Works closely with core team to learn and understand project requirements in depth, and acts as subject matter expert
• Composes IT communication and training campaigns, in support of IT projects and change initiatives
• Works within a highly refined project intake and management process to design and deliver Firm training programs in support of all IT projects, focused on delivering the best user experience
• Analyzes and reports on application configurations and settings to ensure optimum end user experience
• Conducts extensive product testing and delivers detailed feedback throughout entire project life cycle
• Creates and delivers training materials, outlines, visual aids, digital guides, eLearning videos, recorded sessions, and communications based on project needs and user feedback
• Analyzes and reports on application configurations and settings to ensure optimum end user experience
• Focuses on new and innovative methods of training delivery to cater for frequently changing and new technology
• Anticipates and evaluates areas of potential difficulty and resistance to change
• Creates user acceptance documentation, focusing on user requirements and impact of change
• Identifies and builds relationships with change champions
• Conducts user feedback analysis sessions and compiles project feedback surveys
• Works as liaison with digital adoption assistant to develop just-in-time learning content
• Contributes to audit of processes and recommendations for future project improvements
• Assists with coaching other team members as needed

• Bachelor's degree preferred
• At least eight (8) years of related work experience
• Excellent analytical skills
• Creative thinker
• Background knowledge of change and project management protocols advantageous
• Advanced knowledge of Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, One Drive, and SharePoint)
• Advanced knowledge of eLearning software, including video creation and online training tools
• Advanced knowledge of desktop productivity and document management software
• Experience with macOS preferred
• Excellent written and verbal communication skills
• Strong…