Help Desk Technician Level 2; MSP​/Azure

We are a fast-growing Managed Services Provider hiring an Help Desk Technician Level 2 to support client environments across Microsoft 365, Azure, networking, security, onsite deployments, and project work.

This role is ideal for someone with MSP experience who wants more than standard ticket support. You will split your time between hands‑on field work and backend technical support, helping onboard new clients, deploy network equipment, support Microsoft environments, and complete projects from start to finish.

• Support client environments across Microsoft 365, Azure, Entra , Active Directory, and endpoint platforms
• Assist with new client onboarding projects, including setup, configuration, documentation, and go‑live support
• Perform onsite installations for firewalls, switches, wireless equipment, security systems, and other infrastructure
• Troubleshoot networking issues involving routers, switches, VLANs, wireless, firewalls, and connectivity
• Support low‑voltage and physical infrastructure work including cabling, access control, and surveillance systems
• Scope client environments, identify technical needs, and help turn requirements into action plans
• Document client configurations, project work, and support procedures
• Communicate directly with clients during projects and provide clear technical guidance

• Experience working for a Managed Service Provider
• 2+ years of IT support, field support, project support, or infrastructure support experience
• Strong general troubleshooting skills across networking, systems, cloud, and security
• Hands‑on experience with network deployments, firewall configuration, and onsite technical work
• Experience with Microsoft 365, Azure, Entra , and Active Directory
• Familiarity with PSA or ticketing tools such as Halo, Connect Wise, Zendesk, or similar platforms
• Ability to work independently across both client sites and remote support environments
• Strong communication skills and ability to explain technical issues clearly to clients
• 100% employer‑covered medical insurance
• Paid Time Off
• Growth opportunities into more advanced engineering and project work
• Direct access to leadership and hands‑on mentorship
• High‑growth environment with strong upward mobility