Associate Director, Product Strategy

Overview

As an Associate Director, Product Strategy, you will help our clients define and deliver their product roadmap in an agile and data-driven environment relentlessly focused on driving superior business outcome for our customers. As part of your responsibilities, you will lead a collaborative, cross‑functional and high-performance team working with CX/UX designers, developers and senior management to guide products through to fruition and help teams build and enhance successful products that deliver a differentiated customer experience, meet the demands of the market and drive business results.

• Define product features and own the end-to-end development of complex work streams, including problem framing, opportunities shaping, backlog management, development stages, and pilot & rollout planning.
• Transform analysis into direction and outcomes, influencing brands, team members, and clients while driving transformation from outputs (projects) to outcomes (products) and adopting a product mindset focused on speed, quality, and value.
• Document user stories with acceptance criteria, conduct backlog grooming, and establish a prioritization model rooted in the organization’s market differentiation and strategic themes.
• Strategize with Analytics, Data Science, and T&T teams, analyze customer feedback and data to identify important issues, and implement learnings to optimize product and operations.
• Collaborate with Creative, UX, Dev, Solutioning, and cross-functional teams (Engineering, Design, Data Science, etc.) through design, development, and testing of concepts and product features leveraging integrated fast learning cycles.
• Assist QE with test case definitions, partner with Customer Research teams to generate objective evidence, and leverage data-driven decision tools and methods.
• Co‑ordinate with Scrum Master on release scope definition and sprint planning, monitor and report product performance against established KPIs/OKRs, and obtain client approval on stories.
• Experience in the Automotive sector is a significant advantage, with prior experience in Agile principles, methodologies, and tools being essential.
• Must have excellent communication skills for presenting to and communicating with key client stakeholders, as well as building strong relationships and fostering product thinking.
• Assume the role of the executive client’s trusted advisor, delivering strategic insights and driving innovative strategies to improve business performance, consumer engagement, and satisfaction.
• Lead the development of client relationships and new business on assigned accounts, manage delivery teams, and drive business unit KPIs while aligning with vision, business needs, and requirements.

• 7-9 years of relevant work in strategy or product roles
• Strong presentation and communication skills
• Experience working with cross-functional teams in a matrix organization including Engineering, Marketing, Finance, UX, and Analytics
• Experience using data and analytics tools and well-developed intuitions for leveraging data and analytics in generating objective and actionable evidence for fast and data-driven decision making
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
• A track record of having effectively managed product roadmaps, writing clear and specific product requirement documents, collaborating with user-experience on product design and having worked in a cross-cultural, geographically distributed team
• Knowledge and practical experience of lean-Agile transformation frameworks such as Scaled Agile Framework (SAFe), Design Thinking tools including customer Journey Mapping and Service Design

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days,…