Level 2 Network Support Specialist; On-Site
Listed on 2026-05-29
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IT/Tech
IT Support, Technical Support
Tekorder is a premier Managed IT Services Provider (MSP) dedicated to delivering high-level technology solutions for a diverse range of professional sectors in the Miami-Fort Lauderdale Metro area
. We act as the dedicated IT department for small to mid-sized businesses, ensuring their infrastructure is secure, efficient, and scalable. Our client base spans across demanding industries—including Medical, Legal, Construction, and Finance
—requiring a team that is versatile and adaptable to different technical environments.
The Level 2 Technical Support Specialist (L2) handles complex technical issues escalated beyond Level 1 support. This role requires deep technical knowledge and a hands‑on approach to problem‑solving. As we service clients throughout the South Florida region, this position requires a candidate who is mobile and ready to provide on‑site support as needed. You will work closely with Level 1 agents and senior engineers to ensure that both remote and on‑site incidents are resolved with precision.
Key Responsibilities- Provide advanced technical support for software, hardware, and network-related issues.
- Drive throughout the Miami‑Fort Lauderdale Metro area to service clients on an as‑needed basis.
- Analyze, diagnose, and resolve incidents via phone, remote access tools, or in‑person visits.
- Configure and troubleshoot network configurations including VPNs, firewalls, and routing.
- Adapt technical solutions to the specific needs of various industries such as Medical, Legal, and Finance.
- Escalate unresolved or highly complex issues to Level 3 support with detailed diagnostic information.
- Support system performance optimization, hardware diagnostics, and data migrations.
- Maintain detailed documentation of issues and resolutions within the company knowledge base.
Skills & Qualifications
- Deep technical knowledge of networking protocols, hardware configurations, and software troubleshooting.
- Proficiency in diagnostic tools, network systems, and industry‑standard ticketing platforms.
- Ability to work flexibly across different technical environments (Medical, Legal, Construction, etc.).
- Extensive experience with remote diagnostic tools and hardware maintenance.
- Valid driver’s license and reliable transportation for frequent travel across the metro area.
- 5+ years of experience in a technical support or help desk environment.
- Relevant industry certifications such as CompTIA Network+, Microsoft, or Cisco are a plus.
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