Sr. Engineer, End User Technology

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

The Senior Engineer, End User Technology at Kaseya is responsible for designing, supporting, automating, and continuously improving the end-user technology environment to deliver a secure, reliable, and productive employee experience. This role serves as a senior technical contributor across endpoint engineering, Microsoft 365, Azure, identity services, automation, collaboration platforms, software lifecycle management, software asset management, and emerging AI-enabled productivity technologies.

This position requires a hands-on engineer with strong technical depth, sound judgment, and the ability to lead complex troubleshooting, improve operational processes, and partner with IT, Security, Engineering, Procurement, Finance, and business stakeholders across Kaseya's global workforce. The Senior Engineer will help drive automation, standardization, endpoint security, application governance, license optimization, and modern workplace initiatives using technologies such as Microsoft Intune, Entra , Exchange Online, Azure, Flexera, Azure Dev Ops, Power Shell, JavaScript, Python, HTML, LLMs, TTS, and STT solutions.

Key Responsibilities

* Serve as a senior technical resource for end-user technology platforms, including Windows and macOS endpoints, laptops, desktops, mobile devices, collaboration tools, and productivity platforms.

* Design, implement, maintain, and improve endpoint management solutions using Microsoft Intune and related platforms, including provisioning, configuration profiles, compliance policies, patching, software deployment, and lifecycle management.

* Administer and optimize Microsoft 365 services, including Exchange Online, distribution lists, mailbox permissions, collaboration tools, access controls, and productivity services.

* Support and enhance identity and access management through Microsoft Entra , including user lifecycle management, security groups, access controls, authentication troubleshooting, and policy enforcement.

* Support Azure-based services, integrations, automation workflows, and operational tooling used by IT and end-user technology teams.

* Own and support software asset management processes using Flexera, including software discovery, license entitlement tracking, application inventory, usage analysis, compliance reporting, and license optimization.

* Partner with Procurement, Finance, Security, and IT stakeholders to improve Flexera data quality, software governance, renewal planning, and cost optimization efforts.

* Use Flexera insights to support software lifecycle decisions, identify unused or underutilized licenses, reduce software spend, and improve compliance with vendor licensing requirements.

* Lead advanced troubleshooting for complex endpoint, identity, application, Microsoft 365, collaboration, Flexera, and access-related issues.

* Develop, maintain, and improve automation using Power Shell, Python, JavaScript, HTML, or similar technologies to streamline IT operations, software asset workflows, endpoint management, reporting, and service delivery.

* Support AI-enabled coding and development initiatives, including internal automation, LLM-based productivity solutions, text-to-speech, speech-to-text, and AI-assisted development tools.

* Use Azure Dev Ops or similar platforms to manage technical work, documentation, scripts, repositories, deployment workflows, and continuous improvement initiatives.

* Support onboarding and offboarding processes through automation, standardization, device readiness, access management, software assignment, license recovery, and consistent employee experience.

* Partner with Security teams to ensure endpoint devices, user platforms, software assets, and access controls align with corporate security standards, compliance requirements, and risk management practices.

* Create and maintain technical documentation, standard operating procedures, configuration standards, runbooks, software asset management procedures, Flexera workflows, and…