Director, Technology & Digital Services

Role Summary

The Director, Technology & Digital Services leads the IT Operations, Business Systems, and IT Service Delivery functions at FEAM Aero, ensuring the execution, security, reliability, and continuous improvement of corporate technology services. This role owns corporate infrastructure, cybersecurity, service delivery, and business systems, with primary accountability for Workday (HCM & Financials) and Quantum Control.

• Technology Operations & Infrastructure
  • Lead the IT Operations team managing corporate infrastructure, cloud platforms, networking, endpoints, identity, and core IT operations.
  • Own end‑to‑end cybersecurity execution, including tooling, monitoring, incident response, vulnerability management, and access controls.
  • Ensure availability, performance, and resilience of technology services for 1,500+ users across 30+ locations.
  • Plan and execute infrastructure modernization, capacity planning, and lifecycle management initiatives.
  • Establish operational standards, documentation, and controls aligned with business and regulatory requirements.
• Business Systems & Digital Platforms
  • Own business systems, prioritizing Workday (HCM & Financials) and Quantum Control (MRO platform), as well as other corporate systems.
  • Oversee system integrations, data flows, automation, and workflow optimization across platforms.
  • Partner with stakeholders to prioritize enhancements that drive operational efficiency, compliance, and decision‑making.
  • Champion adoption, training, and change management to realize measurable value from technology investments.
• IT Service Delivery & User Experience
  • Own end‑to‑end IT service delivery, ensuring consistent, high‑quality support across all locations.
  • Provide oversight of ITSM processes, service metrics, SLAs, and continual service improvement.
  • Manage relationships with Managed Service Providers and vendors to ensure performance, accountability, and cost effectiveness.
  • Drive standardization and automation of service processes to improve responsiveness and user satisfaction.
• Project Execution, Planning & Prioritization
  • Partner closely with the IT Project Manager to ensure technology initiatives follow a consistent lifecycle.
  • Maintain visibility into active and upcoming initiatives, prioritizing teams in alignment with strategic roadmaps.
  • Hold teams accountable for meeting deadlines, managing dependencies, and escalating risks early.
  • Capture lessons learned and apply them to improve delivery discipline and outcomes.
• Leadership, Governance & Financial Management
  • Lead and develop IT managers and team leads across operations, systems, service delivery, and project execution.
  • Own a consolidated IT services budget, including infrastructure, applications, cybersecurity, vendors, and services.
  • Establish KPIs, dashboards, and reporting to measure service health, delivery performance, risk, and cost.
  • Ensure compliance with internal policies, cybersecurity standards, and applicable audit requirements.
  • Serve as a key internal partner to the CIO, Finance, Operations, and business leadership.
• Stakeholder Engagement
  • Act as the primary internal owner for technology execution, service performance, and delivery accountability.
  • Support occasional customer, auditor, and regulatory interactions as required.
  • Communicate clearly with leadership on priorities, risks, progress, and outcomes.

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
• 10+ years of progressive IT leadership experience spanning infrastructure, cybersecurity, business systems, service delivery, and project execution.
• Proven ownership of business platforms such as Workday (required), ERP/MRO systems (preferred), and ITSM tools.
• Strong background in cloud and hybrid environments, cybersecurity operations, and vendor management.
• Experience operating in a distributed, operationally critical environment.
• Demonstrated ability to balance operational stability with transformation and adoption.
• Strong leadership, communication, and execution discipline.

• Technology initiatives delivered on time, within scope, and aligned to business priorities.
• Stable, secure, and scalable technology services with minimal disruption.
• Strong adoption and value realization from Workday, Quantum, and business platforms.
• Clear accountability across operations, systems, service delivery, and projects.
• Trusted execution partner to the CIO and business leadership.