Desktop Support Technician - MIA Airport

Location:

2100 NW 42nd Avenue, Miami, FL 33142, United States. Base Pay: $25.00 - $27.00 / Hour. Job Category:
Desktop Support, Airport & Aviation IT Support, Service Desk & IT Helpdesk. Contractor. Manage Others:
No.

As a Desktop Support Technician on a 7‑month contract, you will provide IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications and hardware & software. You will support one or more departments to restore service and identify and correct core problems while ensuring hardware issues are resolved in line with contractual SLAs.

• Provide in‑person, phone, remote, and email support to users of supported departments.
• Keep the ticketing system up to date with the status of all support requests.
• Keep the inventory system up to date with all deployed computing asset information.
• Research, recommend, and order software and hardware requested by departments.
• Create and provision user accounts, email accounts, and necessary access for user staff.
• Support end users in problem resolution for both Windows and Apple systems.
• Guide end users through troubleshooting procedures.
• Perform upgrades to hardware and software.
• Support printing and other peripheral computing devices.
• Perform set‑up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
• Participate in the identity and access management of various systems.
• Other IT support duties to be assigned.
• This is a 40‑hour week, which may vary to accommodate 5 days × 8‑hour coverage from the onsite team.

• 1–3 years of experience providing Helpdesk/Desktop Support or Field Services, covering troubleshooting of hardware, software, connectivity, and operating system issues.
• 1–3 years of experience with current Microsoft Windows Desktop software.
• 1–3 years of experience supporting DSS, multiple workstation OS (Windows, Mac), multiple mobile OS (Android, iOS), networking, printing services, etc.
• Experience in fulfilling onboarding and offboarding requests (e.g., set‑up of desktop/laptop/IPAD, installing screens & displays, patch‑port cabling, software configuration, mobile setup).
• Experience in supporting performance and resolving client‑related issues.
• Understanding of network protocols, server hardware, and configurations.
• Self‑motivated with a willingness to learn and adapt to any new change or situation.
• Able to communicate effectively with peers, line manager, stakeholders & client end users.
• Comp IT (A+, Network+, Security+), or equivalent certification.

• Able to lift or push 20–50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools (screwdrivers, wrenches, pliers, hammers & drills).

• Medical Insurance, Vision & Dental plans.
• PTO time.
• On‑site paid parking.

ESP Global Services is an Equal Opportunity / Affidavit Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.