Cell Phone Repair Technician- Partnership Store; Google

Position Overview

The UBIF Technician - Google performs device diagnostics, component-level repairs, and customer support for Google-branded hardware. This role focuses on safe, consistent service procedures, accurate documentation, and maintaining quality standards.

Technicians troubleshoot issues, replace parts, and verify functionality while protecting customer data and following store workflow. Success requires precise workmanship, clear communication, and adherence to repair policies, ESD practices, and inventory controls.

The technician collaborates with teammates to meet turnaround targets and deliver a reliable experience to customers across varied repair scenarios.

Full‑time team members are scheduled for 40 hours per week, 5 days a week. Store hours differ by location, and flexibility is required to work opening, mid, and closing shifts as scheduled.

• Perform diagnostics on Google devices.
• Execute board‑level and modular repairs.
• Document work performed accurately.
• Protect customer data and privacy.
• Manage parts, tools, and inventory.
• Meet repair quality and turnaround targets.

• Smartphone and tablet repair proficiency.
• ESD-safe handling and workstation setup.
• Micro‑soldering or fine assembly skills.
• Diagnostic software and test procedures.
• Battery, display, and camera replacement.
• Firmware update and reset processes.

• Clear, professional customer communication.
• Strong attention to detail and accuracy.
• Problem-solving under time constraints.
• Team collaboration and reliability.
• Accountability for results and safety.

• High school diploma or equivalent.
• Experience repairing consumer electronics.
• Record of consistent quality outcomes.
• Comfort with structured service workflows.

• Prior Google device repair experience.
• Retail or service desk background.
• Micro‑soldering coursework or training.

• ESD awareness training completed.

• OEM‑authorized Google device certification.
• CompTIA A+ or equivalent credential.

No formal supervisory responsibilities.

• Occasional local store support.
• Up to 10% of time.
• Rare overnight travel, business need dependent.

• Stationary position frequently.
• Pushing/pulling/reaching occasionally.
• Kneel occasionally.
• Grab frequently.
• Bend occasionally.
• Lift/carry over up to 30 lbs.
• Vision: 20/20 corrected vision.
• Hearing: receive detailed information if spoken to.
• Moving mechanical parts occasionally.
• Heavy machinery: no.
• Fumes or airborne particles occasionally.
• Outdoor frequency: rare.
• Electricity: frequently.
• Loud noise: occasionally.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality, ethnic origin, color, or disability.