IT Asset & Helpdesk Administrator

Job Location

Miami Country Day School - Miami, FL 33161

We are seeking a highly organized and service-oriented IT Inventory & Helpdesk Administrator to join our team. This full-time, twelve-month position plays a vital role in supporting the daily technology needs of faculty, staff, and students.

In this role, you will oversee all school technology assets and serve as the primary administrator of the Technology Helpdesk system, ensuring timely support, efficient operations, and a seamless user experience. If you enjoy solving problems, working with people, and maintaining reliable systems, this is an opportunity to make a meaningful impact in an educational environment.

• Manage daily operations of the Technology Helpdesk system, including ticket assignment, tracking, and resolution
• Serve as the primary point of contact for technical support requests
• Ensure timely resolution of user issues in alignment with established service standards
• Collaborate with IT team members to establish and maintain service level agreements (SLAs)
• Support and coordinate the school's loaner device program
• Troubleshoot hardware, software, and account issues for students and staff
• Provide training on school-issued devices, systems, and software
• Manage the full lifecycle of technology assets, including procurement, configuration, deployment, tracking, and retirement
• Maintain accurate inventory and asset management records
• Coordinate equipment repairs and service requests with external vendors
• Document IT procedures, policies, and best practices

• Associate's degree and three years related experience
• Experience troubleshooting Windows, macOS, and iOS devices
• Proficiency with Microsoft Office and Google Workspace
• Strong organizational skills with the ability to manage multiple priorities
• Excellent problem-solving skills and attention to detail
• Strong written, verbal, and interpersonal communication skills
• Ability to support non-technical users in a clear and patient manner
• Commitment to high-quality customer service and support
• Ability to work collaboratively in a team environment and take direction from multiple stakeholders
• Self-motivated with the ability to work independently and take initiative
• Ability to lift up to 40 lbs. occasionally and ability to sit or stand for extended periods
• Ability to move, organize, and set up equipment as needed
• Primarily works in a climate-controlled office environment, with occasional exposure to varying conditions, including heat