Product Manager

Job Summary

Own and drive the product vision, roadmap, and governance for Smartsheet and Jira as enterprise‑grade platforms within the organization. Ensure these tools are strategically aligned with business objectives, deliver measurable value, and operate under a consistent governance framework. Partner with business stakeholders, IT teams, and vendors to expand platform capabilities, standardize processes, and promote adoption, while ensuring data integrity, compliance, and operational efficiency.

• Develop and maintain the strategic roadmap for Smartsheet and Jira, aligning enhancements and new capabilities with enterprise priorities, IT governance standards, and user needs.
• Establish, document, and maintain governance models, configuration standards, and best practices to ensure consistent, compliant, and scalable solutions across the organization.
• Oversee platform configuration, license management, integrations, and security settings in collaboration with IT compliance, infrastructure, and other supporting IT teams.
• Partner with business units to understand requirements, evaluate solution requests, and prioritize features and enhancements that maximize enterprise value.
• Lead forums for stakeholder alignment and roadmap updates.
• Identify opportunities to expand platform use cases, drive adoption through targeted training, and implement solutions that reduce manual effort, improve reporting accuracy, and support data‑driven decision making.
• Manage relationships with Smartsheet and Atlassian (Jira) representatives, escalating issues, influencing product direction, and leveraging vendor resources for enablement and problem resolution.
• Collaborate with technical teams to design, implement, and manage integrations between Smartsheet, Jira, Service Now, Clarity, and other enterprise systems to enhance workflows and data synchronization.
• Develop and track KPIs to measure platform effectiveness, adoption, and ROI.
• Use insights to guide continuous improvement initiatives.
• Coordinate with internal resources and external partners to ensure timely resolution of issues, minimize downtime, and provide a seamless user experience.
• Proactively identify and mitigate risks related to platform security, compliance, or performance, ensuring adherence to corporate and regulatory requirements.
• Perform other job‑related functions or tasks as assigned.

• Bachelor's Degree in a related field such as Computer Science, Information Systems, Business Administration, or comparable.
• Masters degree preferred, or equivalent combination of relevant work experience and education.
• 5+ years of experience in product management, business systems ownership, or enterprise tool administration, with direct experience managing Smartsheet and/or Jira at scale.
• Experience designing and implementing governance frameworks, process automation, and integrations between enterprise platforms.
• Experience in change management, training program development, and driving platform adoption across diverse teams.

• Proven ability to partner with executive stakeholders, technical teams, and vendors to deliver solutions aligned with business strategy.
• Demonstrated success in developing and executing product roadmaps for enterprise applications.
• Advanced proficiency in Smartsheet and Jira administration, configuration, and integration.
• Strong understanding of enterprise IT governance, security, and compliance standards.
• Ability to balance strategic vision with tactical execution in a fast‑paced environment.
• Excellent analytical, problem‑solving, and decision‑making skills.
• Exceptional communication skills, with the ability to translate technical concepts into business value.
• Familiarity with related tools such as Confluence, Control Center (Smartsheet), Smartsheet Bridge, and API integration frameworks (preferred).

• Smartsheet:
  System Administrator Certification, Solution Certification Project & Process Management.
• JIRA: ACP JCA, ACP MJCP, ACP MJDP, ACP MJSP.

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.