Implementation Consultant

Job Context

Implementation Consultant I is the entry point of the IC career ladder and the primary delivery resource for Simpro Group's Smart Start and Unmanaged customer segments. IC delivers structured, workshop‑based onboarding focused on core product features, data setup, and foundational configuration. They operate within defined playbooks with close team‑lead oversight, building the product knowledge and business acumen required to progress to ICII.

• Deliver Smart Start and add‑on workshop sessions for Unmanaged and small Growth customers.
• Guide customers through foundational product setup: company profile, users, service types, and basic job workflow.
• Conduct data and design sessions including forms, layouts, and report configuration.
• Lead Hypercare and Getting Started calls within the first 30 days post‑go‑live.
• Maintain customer records in Salesforce including session notes, completion status, and readiness scores.
• Collaborate with IC Team Lead and ICII peers on customer escalations or complexity beyond scope.
• Actively participate in team learning, product update briefings, and quality reviews.
• Support the pre‑onboarding programme by monitoring portal readiness scores and flagging at‑risk customers.

• Strong organisational skills and attention to detail.
• Customer‑facing confidence in a training or facilitation context.
• Comfortable following structured delivery playbooks and escalating appropriately.
• Foundational understanding of field service management or trade‑based businesses (desirable).
• Appetite to grow: ICI is a development role with a defined path to ICII.

• Experience in a customer‑facing training, onboarding, or support role.
• Familiarity with SaaS products or field service management software (advantageous).
• Strong written and verbal communication skills.

Benefits and development opportunities include:

• Responsible Time Off.
• Comprehensive medical, dental, vision package with 100% employer paid options.
• Health Savings Account, Flexible Spending Account, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Life Insurance and AD&D, Disability Insurance available to purchase.
• Wellness Challenge App, Diabetes Prevention App, and Health Hub App.
• 401(k) retirement plan with 6% employer match.
• Generous parental leave program, paid volunteer leave days, public holiday exchange scheme.
• Talent referral program.
• Diverse training and internal networking opportunities across all product lines.
• Opportunities for career progression and development.
• Service recognition awards.

Simpro, Aro Flo, Big Change & Clock Shark are equal opportunity employers with a best‑of‑class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non‑performance factor.