Technology Support Specialist

The Technology Support Specialist provides customers with desk-side technology support. This position assists with strategic projects and operational activities that impact the local office.

• Interact with the Automatic Call Distribution (ACD) system and monitor the Information Technology (IT) Help Desk ticketing system to ensure that issues and requests are resolved or escalated per established Service Level Agreements.
• Administer desk-side technical support including but not limited to troubleshooting hardware and software issues.
• Coordinate day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, and departures.
• Provide basic desktop application support (installation, maintenance, drivers, imaging) and basic support for mobile devices; partner with other members of IT organization to resolve.
• Participate in a minimum of 85% of the department’s pre‑pilots, gain familiarity with the changes and report findings.
• Remain well‑versed in technology policies and procedures set by both the firm and IT department; promote adherence and propose recommendations for additions or changes.
• Partner with peers to deliver results and foster a cooperative team environment.
• Contribute to regional and local projects as directed; perform specific tasks to provide support.
• May physically assist in supporting infrastructure in one or more offices (e.g., cabling, act as remote set of hands for others).

• Associate degree.
• At least two (2) years of technology support experience, or equivalent experience, in a professional services organization or similar environment.
• Functional written and verbal communication skills.
• Ability to work under tight deadlines and prioritize responsibilities.
• Ability to work effectively in a fast‑paced and changing environment.
• Ability to handle and maintain confidential information.
• Ability to work flexible and/or fluctuating work hours.
• Operates within defined guidelines and supervision.
• Experience with macOS a plus.
• Will be able to physically assist in supporting infrastructure.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear. Employee must occasionally lift up to twenty (20) pounds.

Work Environment:
Typical indoor office environment.