End User Service Technician

Kforce has a client that is seeking an End User Services Technician in Miami, FL.

Summary:

This role provides hands-on deskside and desktop support for on-site associates while partnering closely with the infrastructure and End User Services teams to ensure a smooth, professional technology experience.

This is a part-time, on-site role (24 hours per week), working Tuesday-Thursday from 9:00am-6:00pm. The technician will support a growing office with frequent interaction with senior leadership and C-level stakeholders, requiring a high degree of professionalism and strong communication skills.

Responsibilities include:

* Responding to and resolving Tier 1 IT tickets through Jira Service Management, providing deskside support for hardware, software, and connectivity issues, provisioning and imaging laptops for new hires, and assisting with end-user onboarding and offboarding activities

* Troubleshoot Windows and macOS devices, Microsoft 365 applications, and basic network connectivity issues, escalating more complex problems as needed

* Supports remote collaboration by assisting partner offices as required and documenting solutions and processes in Confluence
* Entry-level or early-career background in IT support, internships, academic programs, or prior helpdesk/desktop support experience

* Ability to provide Tier 1 end-user support in an on-site corporate office environment

* Familiarity with ticketing systems (Jira Service Management preferred) and working off a ticket queue

* Experience or exposure to Microsoft 365 (Outlook, Teams, SharePoint) and Azure/Entra

* Basic understanding of networking concepts (WiFi, connectivity, VPN, IP addressing)

* Experience provisioning laptops and supporting end-user hardware

* Familiarity with Atlassian tools such as Jira and Confluence is a plus

* Strong communication, presentation, and customer-service skills;
Comfortable supporting senior leaders

* Highly professional, proactive, and able to work independently without constant direction

* Positive attitude with a willingness to learn and be trained on technical tools

The ideal candidate is proactive, comfortable moving throughout the office, and eager to learn, with opportunities to grow into expanded responsibilities over time. Technical training can be provided for candidates with the right attitude and foundational experience.