Business Analyst

Role name:
Business Analyst
Work site:
Maimi FL, US (Hybrid)

Key Activities Deliverables
Requirements Maintenance & Stakeholder Management (Seven Seas Voyager)

• Enhance user stories and process flows and document capabilities that need to be built based on walkthroughs with the business, outside-in research of capabilities, and Internal Audit requirements

• Manage conversations with the business: confirm successful access into QA, Pre-Prod, and Prod environments, review and prioritize identified enhancements, and attain business buy-in into application readiness

• Identify, create, and prioritize tickets in Client Jira for any gaps, enhancements, or system defects

• Maintain and update inventory of user story to test case mapping for each set of brand requirements as needed

• Maintain traceability across approved JIRA user stories, functional and automated test cases, Test Rail entries, and SOX evidence, including documented testing exclusions and changes

• Support review and documentation of changes to SOX test scope, determine SOX risk ranking, obtain IT Compliance approval for updated testing scope.

Core Feature Enhancements

• Lead stakeholder working sessions to capture and validate end to end requirements

• Document future-state processes, workflows, requirements and user stories

• Support development of test scenarios and test cases based on defined requirements

• Other requirements can be added to scope based on written agreement between Client and EY in the form of change order
• User Stories

• Process Flows

• Requirement Documents Sign-off

• Inputs into SOX compliance tracker
UAT Testing (Seven Seas Voyager)

• Plan, facilitate, and execute UAT Functional testing for Otalio in Pre-Prod environment, collecting appropriate evidence as per Internal Audit requirements

• Review the overall test strategy including updates

• Update test cases in Test Rail as needed

• Support Shipboard Integration testing during UAT with PMs, App Owners, vendors, and Business users for select new Tech and Core applications (if applicable) which are part of core integrations with Otalio:

• Support updates to integration testing status in required locations (Testrail, tracking sheet, reporting)

• Support SOX relevant integration testing during UAT for Otalio relevant integrations

• Support the collection of evidence during UAT Integrations testing for all other relevant shipboard apps relevant to SOX

• Identify and document defects and unexpected behavior

• Drive to resolution on defects and unexpected behavior

• Obtain sign-off documentation from Business stakeholders

• Provide testing and onboard progress updates

• Review selected test cases for step accuracy and sequencing, appropriate user roles and access pre conditions, and required JIRA references and brand labels, validating against all environments where needed

• Support collection, attachment, and validation of manual SOX test evidence in Test Rail, including capture of SOX relevant configuration screenshots pre and post deployment.
• Application UAT Sign-off

• UAT Analysis

• Test Rail Statuses

• Documentation of testing evidence in Test Rail

• Testing Progress Updates

• UAT sign-off documents

• Inputs into Weekly Program Status Reports
Training (Seven Seas Voyager)

• Support training planning and scheduling

• Deliver training to business stakeholders and crew members
• Inputs into Training schedule

• Inputs into Weekly Program Status Reports
Post Go-live Support, incl Hypercare (Seven Seas Voyager)

• Support the hypercare process by documenting and solutioning high priority defects and unexpected behavior

• Maintain project plans and program RAID logs in Client Jira. Identify, escalate, and drive to completion of open RAID items both internally and with key stakeholders
Post Go-live Support (Norwegian Luna, Seven Seas Mariner, Oceania Allura, Norwegian Aqua)

• Provide BA support as required on open Jira tickets
• Client Jira Log Maintenance

• Status Slide (Weekly)
Reporting

• Continue collecting feedback from Business stakeholders on all reports to be developed in Otalio

• Test reports with the relevant users upon completion of their development

• Manage reporting tickets per the report change management process (to be defined)

• Maintain reporting progress in the Client Jira board
• Client Jira tickets

• Status Slide (Weekly)