Systems Analyst – Back-of-House

Who we are

We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests.

We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

Should you decide to accept it...

The Systems Analyst – Back-of-House (BOH) Applications is responsible for analyzing, designing, documenting, and supporting back-of-house business systems and application solutions across the entire Virgin Hotels Collection (VHC) portfolio. This role focuses on requirements gathering, solutions research, system configuration/testing, ongoing application and integration support, documentation, and process improvement. The primary responsibility of the Analyst is to support the applications used by teams in back-of-house support roles, including Finance, People Systems, Legal and other groups as needed.

What exactly you will be doing...

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Act as subject matter expert for assigned systems providing advanced end-user support and analysis for incidents and recurring issues. Support system configuration changes and enhancements in line with approved requirements.
• Collaborate to gather stakeholder business requirements, evaluate solutions, and ensure application designs support organizational objectives and workflows.
• Translate business needs into clear system specifications, process flows, and use cases for technical teams and business partners.
• Develop and execute test cases; support user acceptance testing (UAT) with business users. Validate that delivered solutions meet approved requirements prior to release.
• Proactively monitor application workflow, health, performance, and usage; identify optimization opportunities. Support data validation, reconciliation, and reporting accuracy across systems.
• Support change/release processes by validating requirements, coordinating testing activities, & ensuring deployment readiness. Follow structured production changes/releases best practices.
• Manage the integration of the organization’s BOH applications with internal and external systems, ensuring seamless data flow and interoperability across platforms.
• Participate in cross-functional teams for BOH application-related projects, including system upgrades, new implementations, and transformation initiatives.
• Create and maintain system documentation, including requirements documents, process maps, configuration details, and support procedures.
• Identify/recommend system and process improvements to enhance efficiency and user experience.
• Develop user guides and training materials; facilitate user onboarding and adoption of new systems.
• Support enforcement of security protocols within BOH applications, including user access controls, data protection, and compliance with relevant standards (e.g., PCI, GDPR, HIPAA, SOX).
• Develop and maintain application focused disaster recovery plans; conduct regular testing to ensure recovery objectives are met.
• Work closely with IT Applications, Infrastructure & Operations, and business teams to ensure alignment. Support system audits and compliance reviews as required.
• This role reports to the Vice President of Information Technology, Applications.

You’ve got skills? If you can perform the following, then you have come to the right place...

• Great team player with the ability to create excellent working relationships across the group
• Positive…