Physician Informaticist

Position: Physician Support Informaticist 3 - Central
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The University of Miami/UHealth Department of Information Technology has an exciting opportunity for a full time Physician Support Informaticist 3 to work in Miami, FL.

The Physician Support Informaticist 3 - Central provides one-on-one post classroom provider/physician training on Epic UChart applications/modules across all service lines, addresses end user problems and challenges with the clinical information systems (e.g., software, hardware, or network difficulties). The Physician Support Informaticist 3 - Central initiates the documentation and routing of issues to the correct UHIT team and communicates the resolution to relevant stakeholders.

Core Responsibilities:

• Initiates periodic rounding to identify provider and physician issues throughout the ambulatory care and clinic settings.
• Partners with Informatics and IT leadership with developing and implementing an issue resolution plan (e.g., open, track, and resolve IT tickets with UChart analysts).
• Travels to each University of Miami Health System (UMHC) satellite location and provide support during go-lives.
• Acts as an advocate for provider and physician needs by identifying and documenting system optimization opportunities and following through on those improvements to implementation.
• Initiates the analysis of new releases and determining how they will impact provider and physician workflow.
• Participates or facilitates sessions with end users to prioritize and confirm changes that will be implemented.
• Collaborates with trainers on system changes and new features to develop documentation and training strategies.
• Participates in on-call rotations and support.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• This position provides full-time onsite support at the Bascom Palmer Eye Institute UHealth Locations:
  Plantation and Palm Beach Gardens.
• Optimize / streamline workflows for Future State: process driven technology and work to reduce system and process variability by harmonizing workflows
• Informaticist role on implementations and upgrades: focusing on workflow design, validation testing / user acceptance testing, end user readiness (change management, training, policy, roles) and end user adoption
• When encountering established systems this role will review (document where needed) current state workflows and work streams, identify opportunities to streamline and harmonize system-wide workflows acting as an advocate for physician's needs.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core

Qualifications:

• Bachelor's degree in relevant field.
• Epic Certification in at least one core module required.
• Informatics Certificate, Lean Certification, additional Epic Certification in an Ambulatory specialty application preferred.
• Minimum 5 years of relevant experience. Minimum of 6 years of experience, in clinical operations, Hospital IT or Healthcare vendor preferred.
• Experience participating as a team lead on at least (1) implementation of a module or system, preferably Epic.
• Vendor / Consulting Experience preferred.
• Learning Agility:
  Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Proficiency in metrics/ outcomes development: baseline capture, documentation of proposed metrics; methods to capture / measure and monitor.
• Teamwork:
  Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency:
  Skilled in using office software, technology, and relevant computer applications.
• Communication:
  Strong and clear written and verbal communication skills for…