Manager, implementation

Position: Manager, Payments implementation
Role name:
Manager, Payments implementation
Work site:
Miami, US (Remote)

JOB SUMMARY
The Manager, Payments Implementation is responsible for supporting the documentation, testing, and operational stand-up of payment, refund, and downstream financial services processes as part of the Seaware reservation system implementation. This role focuses on requirements gathering, process flow documentation, test case development, and User Acceptance Testing (UAT), as well as operational readiness activities for Payments Acceptance.

Working closely with Technology, Accounting, Guest Services, and external payment partners, this position ensures that payment solutions are implemented accurately, compliantly, and in alignment with business and operational requirements. The Manager plays a key role in enabling successful payment functionality, minimizing implementation risk, and supporting a stable transition to the new Seaware platform.

DUTIES & RESPONSIBILITIES

• Requirements Documentation:
Lead and support requirements gathering for payment and financial services functionality, documenting detailed business and technical requirements related to payments, refunds, settlement, and downstream accounting impacts.

• Process Flow Documentation:
Develop and maintain end-to-end process flows for payment authorization, capture, settlement, refunds, and reporting within the Seaware environment.

• Testing & UAT Support:
Author detailed test scripts and support functional testing, integration testing, and User Acceptance Testing (UAT) to validate payment and refund use cases across channels.

• Implementation Support:
Partner with Technology teams and external vendors to support payment implementation activities, identify gaps, track issues, and assist with defect resolution.

• Payments Operational Readiness:
Support operational setup activities for Payments Acceptance, including Merchant Identifier (MID) setup, maintenance, and tracking across processors and payment methods. Create, update, and maintain Payments Acceptance team documentation, including Standard Operating Procedures (SOPs), job aids, and process guides, to reflect new payment, refund, and financial services processes introduced through the Seaware implementation.

• Technical & Operational Review:
Review and validate payment-related technical requirements such as transaction routing, refund logic, tokenization, data flows, and reporting dependencies.

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Cross-Functional Collaboration:

Act as a liaison between Payments Acceptance, Accounting, Technology, Guest Services, and third-party providers to ensure alignment and readiness for go-live.

• Payments Subject Matter Support:
Provide subject matter expertise on payment processing workflows, card network requirements, and processor rules as they relate to new system implementations.

• Documentation Management:
Maintain organized repositories for requirements, process flows, test scripts, and implementation documentation.