AI Transformation Senior Manager | Retail | Agentic Commerce

We are:

Accenture Song accelerates growth and value for our retail clients through sustained customer relevance.

Our capabilities span from ideation to execution: growth, product and experience design; technology and experience platforms;creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships anddeep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination,technology and intelligence.

You are:

As a Data & AI Senior Manager for our Commerce Retail at Accenture Song, you will help global and national retailers reinvent marketing, commerce, and customer experience through advanced analytics, data orchestration, and generative AI.You will shape how retailers leverage customer, transactional, and behavioral data to improve loyalty, optimize media investments, personalize commerce, and create new growth opportunities. Bring expertise in the future of Data & AI enabling Agentic Commerce in Retail.

The Work:

- Shape and deliver Data & AI strategy for Retail:
Develop capability POV, offerings and transformation roadmaps integrating retail datasets (POS/Clienteling, loyalty, e-commerce, merchandising, retail execution, supply chain, customer journeys).

- Retail-specific analytics:
Marketing & commerce analytics (campaign measurement, segmentation, demand forecasting, attribution, recommendation engines).

- Data orchestration:
Build Customer 360 architectures unifying CRM, Product commercialization life cycle, loyalty, e-commerce, and behavioral data into AI-ready pipelines for hyper-personalization.

- GenAI for retail:
Deploy solutions for product descriptions, chatbot-driven commerce, digital store assistants, and personalized shopper journeys.

- Lead client engagements:
Manage large-scale retail AI programs including CDP, analytics platforms, and clean room integrations.

- Drive business development:
Originate offerings such as AI-powered pricing, personalized promotions, and campaign optimization.

- Build and mentor teams:
Lead multidisciplinary teams of data scientists, engineers, and consultants.

- Be a trusted advisor:
Advise retail CMOs, CDOs, and CIOs on data, AI, and cloud adoption strategies.

Basic Qualifications:

+  12+ years of experience in data, AI, and analytics, including 5+ years in retail/consumer goods. Experience should include:

+  

Experience with retail datasets:
Merchandising, retail execution, POS/Clienteling, loyalty, CRM, e-commerce, social, advertising.

+  Technical expertise:
Snowflake, Databricks, Azure Data Services, Adobe Experience Platform, Salesforce CDP, Shopify, Google Marketing Platform.

+  Cloud ecosystems: AWS, Azure, Google Cloud.

+  AI/ML & GenAI:
Python, ML libraries, OpenAI/Claude, Hugging Face.

+  Strong knowledge of business and marketing analytics and data orchestration.

Preferred Qualifications:

+  Track record of leading large-scale retail data & AI transformations.

+  Experience deploying AI-powered retail use cases: dynamic pricing, churn prediction, supply-demand optimization.

+  Strong client leadership, executive communication, and commercial acumen.

+  Master's degree in Data Science, AI, Business, or related field.

What's in it for you:

+  Partner with global retail brands to design next-generation AI-driven customer experiences.

+  Be at the forefront of Generative AI for retail marketing and commerce.

+  Join a culture of innovation where creativity meets data, impacting millions of consumers.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 05/16/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture ()

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