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MSFT Enterprise Services Architect/Manager
Job in
Miami, Miami-Dade County, Florida, 33128, USA
Listed on 2026-06-02
Listing for:
3B Staffing
Contract
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Cloud Computing, IT Consultant, Cybersecurity
Job Description & How to Apply Below
Location:
Miami (onsite 4 Monday - Thursday)
Length: 6 month contract to hire
Focus on:
Looking for someone who has deep experience in Entra, Intune and M365 admin.
- 3+ years of experience leading a team or MSP
- Design, implement, and document Microsoft 365 solutions to meet client needs.
- Take ownership of the Modern Workplace suite, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11.
- Administrate Entra, Intune, and the M365 Tenant, ensuring security, compliance, and optimal performance.
Certifications:
- Microsoft Certified:
Identity and Access Administrator Associate (SC-300) - Microsoft Certified:
Cybersecurity Architect Expert (SC-100) - Microsoft Certified:
Security Operations Analyst Associate (SC-200) - Microsoft Certified:
Azure Solutions Architect Expert (AZ-305)
- Design, implement, and document Microsoft 365 solutions to meet client needs.
- Take ownership of the Modern Workplace suite, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11.
- Administrate Entra, Intune, and the M365 Tenant, ensuring security, compliance, and optimal performance.
- Collaborate with clients to understand their business requirements and translate them into technical solutions across events, facilities and collaboration landscapes.
- Lead and manage complex technical projects, ensuring timely delivery and high-quality outcomes.
- Provide technical guidance and mentorship to team members.
- Stay up-to-date with the latest Microsoft technologies and industry trends to provide innovative solutions to clients. Experienced managing relationships with Microsoft on a multi-million dollar enterprise agreement
- Conduct workshops and training sessions for clients to ensure successful adoption of Microsoft 365 solutions.
- Develop and maintain strong relationships with clients, acting as a trusted advisor.
- Vendor Management of the outsourced L1/L2 support desk; ensuring SLA compliance
- Work with internal teams and the support vendor to increase first call resolution ensuring high quality support to our restaurants.
- Creating, Updating, augmenting procedures and processes related to the identification, prioritization, and resolution of end user help requests
- Ensure the support process from L1 through L4 is fully documented and optimized. Hand offs from L1/L2 into L3/L4 are clear, well managed and properly tracked and reportable.
- Create dashboards and summary reports to demonstrate performance of the support entire support process from L1 to L4 ensuring it is within SLA and SLO.
- 3+ years of experience leading a team or MSP
- Extensive experience with Microsoft 365 solutions, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11.
- Proven track record of designing and implementing Microsoft 365 solutions for enterprise clients.
- Strong project management skills with the ability to lead and manage complex technical projects.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
- Microsoft certifications such as Microsoft Certified:
Modern Desktop Administrator Associate, Microsoft Certified:
Security, Compliance, and Identity Fundamentals, or similar are highly desirable. - Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Understanding of common SLAs including ASA, FCR overall SLA, AHT, MTR
- Experience in process creation and implementation
- Clear, concise communicator who can translate technical terms into business terms.
- Ability to analyze data sets to identify trends and report status
- Ability to write instructions and training guides
- Ability to present ideas in business-friendly and user-friendly language.
- Self-motivated and directed.
- Sufficient technical background to understand how systems integrate, hand off data and how to trace those systems attempt to triage hard to solve problems.
- Educational background Comp Science, Engineering, or Business (with practical technical experience)
- Experience in retail, hospitality or QSR is preferred
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