Analyst, AI Automation & Delivery

Who We Are

Parenting isn't picture-perfect. It's messy, hilarious, exhausting, and life-changing - sometimes all before noon. That's where we come in.

Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker - the Nose Frida - and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond.

We don't shy away from the stuff no one else wants to talk about - nipple pain, diaper blowouts, or the emotional roller coaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.

You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle.

Under Hirschhorn's leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME's 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we're helping parents everywhere feel a little more human and a little less alone.

How You Will Make an Impact

Frida is seeking an Analyst AI Automation & Delivery to join our IT team based in Miami, FL. Reporting to the Director, IT Program and PPM, the selected candidate will help bring AI-enabled workflows to life across the business. This role is focused on implementing, maintaining, and supporting automation solutions that improve efficiency, visibility, and scale-using modern low-code tools and applied AI capabilities.

You will work closely with IT leadership to turn workflow concepts into reliable, production-ready automations, while also supporting the day-to-day execution and delivery of enterprise IT initiatives. The ideal candidate is a hands-on, execution-oriented person who is excited to make ideas become reality. The Analyst AI Automation & Delivery will thrive in a dynamic, fast-paced, and entrepreneurial environment.

Responsibilities to include:

AI & Automation Implementation

• Build, implement, and maintain AI-enabled automation workflows that integrate across SaaS tools, systems, APIs, and data sources
• Lead requirements gathering with business stakeholders for defined use cases and recommend appropriate automation solutions, including when and how AI should be applied
• Configure and manage AI steps within workflows, including prompts, logic, inputs/outputs, and guardrails
• Translate requirements and workflow designs into reliable, production-ready automations
• Test, troubleshoot, and resolve issues within automation workflows to ensure stability and performance
• Maintain and iterate on existing automations based on feedback, usage, and evolving business needs
• Document workflows, configurations, and implementation details to support reuse and scalability

Delivery & Program Execution Support

• Support day-to-day execution of IT initiatives by maintaining task tracking, timelines, and delivery artifacts
• Update project boards, trackers, and status reports to ensure visibility and accountability across initiatives
• Assist with testing coordination, rollout planning, and post-launch support activities
• Track action items, dependencies, and follow-ups to help keep initiatives moving forward
• Partner with IT leadership to surface risks, blockers, or execution gaps early
• Proactively identify opportunities to improve workflow efficiency or delivery processes and bring ideas and recommendations forward for consideration

What You Will Need:

• Bachelor's Degree in Information Systems, Computer Science, Business, or a related field
• 1-2 years of hands-on experience building or supporting automation workflows in a business or technical environment
• Practical experience implementing integrations across systems, SaaS tools, APIs, or data sources
• Familiarity with applying AI tools or capabilities within workflows (e.g., summarization, classification, extraction, or decision support)
• Strong understanding of workflow concepts such as triggers, actions, conditions, and error handling
• Comfortable working with common data formats (e.g., JSON, CSV) and basic technical documentation
• Ability to work in a fast-paced environment in which requirements and priorities constantly change
• Excellent written and verbal communication
• Strong organizational and multi-tasking skills with high attention to detail
• A self-starter with an ability to complete tasks both independently and collaboratively as part of a team

Who You Will Work With

Frida is an organization that values collaboration and community. As the Analyst, AI Automation & Delivery, you will work closely with key business users across all functions (Marketing, Finance, Operations,…