IT Support Technician

About the Role

At Cumming Group you will work on some of the world’s most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest‑growing project and cost management consultancies in the United States.

IT Support Technician – Miami, FL. 100% in‑office supporting over 30 offices across the United States.

• Answer calls and respond to tickets from the Support Desk ticketing system.
• Communicate issues and solutions via MS Teams, email, and in person.
• Gather necessary information to identify, troubleshoot, and resolve hardware and software problems.
• Remote into TM computers to install software, troubleshoot, and provide hands‑on assistance while speaking with TMs.
• Provide first‑level corrective action and collaborate with IT staff.
• Escalate tickets to IT Support Tech II when necessary and log detailed steps in the ticketing system.
• Assist team members in learning processes and recommend alternative approaches.
• Use Active Directory and Azure Active Directory to retrieve information, assign permissions, and reset passwords.
• Coordinate with hardware vendors over the phone for troubleshooting or warranty repairs.
• Support new systems and applications, following knowledge‑base articles and checklists.
• Research, evaluate, and test hardware, software products, and system solutions.
• Participate in I.T. projects and maintain confidentiality of user information.
• Occasionally assist the hardware support team with deploying new equipment and basic hardware maintenance.
• Attend work during normal business hours and perform other duties as assigned.

• Strong knowledge of Windows 10/11, Microsoft Office 365 (Outlook, Teams, One Drive).
• Familiarity with Active Directory and Azure.
• Ability to read, understand, and follow technical written processes.
• Previous experience staging and deploying Windows 10 computers preferred.
• Strong troubleshooting skills and ability to work well in teams.
• Excellent verbal and written communication along with customer‑service skills.
• Ability to multitask, prioritize, and work efficiently.
• Preferred skills:
  Intune, Automation, Security, Coding, and Power Shell.

• Salary range: $22.93‑$29.06 per hour.
• Medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Paid time off and paid holidays.
• Short‑ and long‑term disability coverage.
• Employee Assistance Program.

Cumming Group is committed to providing Equal Employment Opportunity in its personnel policies and practices. We recruit, hire, and promote based on individual merit and qualifications without regard to race, color, creed, religion, age, sex, marital status, sexual orientation, gender expression, gender identity, pregnancy, military service, national origin, ancestry, citizenship, disability, veteran status, or any other protected classification under federal, state, or local law.