Senior Manager, Technical Software Delivery

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE

At Live Nation Entertainment, we are at the forefront of the live entertainment industry, leveraging cutting-edge technology to drive our business forward. As the Vice President of Strategic Programs, you will have the opportunity to drive strategic enterprise programs that improve the technology landscape of a global leader, driving innovation and excellence in every aspect of our global operations.

Live Nation Entertainment is seeking a dynamic and visionary leader to serve as Senior Manager - Technical Delivery Management. This role will have leadership responsibilities for the delivery, governance, and growth of managed services for Oracle Fusion Applications and related modules. Key responsibilities include managing a team of Oracle professionals, ensuring customer satisfaction, driving operational excellence through ITIL frameworks, achieving Key Performance Indicators (KPIs), and contributing to strategic initiatives, service offering development, and revenue targets.

The role requires deep expertise in Oracle Cloud Fusion and strong leadership skills. This role will be accountable for overall program success, governance, global team coordination, and the Fusion release notes review and identifying risk and potential impact/improvements for designated customers.

WHAT THIS ROLE WILL DO:

Service Delivery and Governance:

* Manage end-to-end Oracle Fusion Managed Services operations, including incident management, service requests, and ongoing system optimization.

* Establish and enforce ITIL-based service management frameworks and processes to ensure consistency and quality.

* Oversee support queues, triage issues, and coordinate with internal and external stakeholders for timely resolution of production problems.

* Ensure all client Service Level Agreements (SLAs) and internal Key Performance Indicators (KPIs) are consistently met or exceeded.

* Generate and analyze support metrics and performance reports to monitor service delivery and identify opportunities for improvement.

* Continuous review of Fusion release notes and identifying risk and potential impact / improvements for finance business partners

* Oversee ERP system implementation (Oracle Fusion, One Stream), with responsibility for technology delivery, QA, release governance and IT SOX compliance.

Stakeholder Management:

* Serve as a primary technical contact, fostering relationships and conducting service reviews.

* Escalate critical matters and collaborate with peers regarding deliverables.

* Foster a strong delivery culture ensuring stakeholder satisfaction.

Team Leadership and Development:

* Guide the support team through coaching and performance evaluations.

* Handle staffing, resource allocation, and ensure the team stays updated on Oracle technologies.

Continuous Improvement and

Innovation:

* Lead efforts to enhance service quality.

* Develop automation tools.

* Perform root cause analysis for issue prevention and system optimization.

QA, Cutover Planning and Boundary Systems Support:

* Oversee ERP system implementation (Oracle Fusion, One Stream), with responsibility for technology program management, QA, release governance, and IT SOX compliance.

* Responsible for developing and executing detailed plans to transition from legacy systems to new IT systems or platforms, minimizing business disruption during go-live.

* Coordinate resources, manage timelines, and ensure seamless transitions.

* Creating comprehensive plans that outline the tasks, timelines, and dependencies for the transition.

* Managing and coordinating cross-functional teams across IT, operations, and business units.

* Ensuring all cutover activities are completed on schedule and within the defined project scope.

* Overseeing the execution of data migration, system integration, and other critical tasks.

* Working to minimize any negative impact on business operations during the transition.

* Maintaining clear and consistent communication with stakeholders and providing regular status updates…