ServiceNow HRSD Onsite architect

Job Title:
Service Now HRSD Onsite architect

Location:
Coral Gables, FL
FTE only

Job Description

Must Have Technical/Functional Skills

Strong hands-on experience in Service Now HRSD-Case & Knowledge management, Employee Service Center, HR workflows, Lifecycle Events, Service Portal.

• Proven experience as a Service Now Architect designing complex enterprise implementations.

• Deep understanding of Service Now platform capabilities:

• Flow Designer
• Integration Hub
• Service Portal / UI Builder
• Scoped Applications
• Performance Analytics

• Strong understanding of HR processes, employee lifecycle, and service management frameworks.

• Experience in integrations with systems such as Workday, SAP Success Factors, Oracle HCM, or other HRIS platforms.

Roles & Responsibilities

• Serve as the primary onsite Service Now architect for HRSD initiatives.

• Lead end-to-end design, solution architecture, and implementation of Service Now modules, specifically HRSD.

• Translate business requirements into scalable technical designs aligned with Service Now best practices.

• Collaborate with HR stakeholders to define workflows, case management, knowledge management, employee lifecycle, and service delivery processes.

• Provide architectural governance, ensuring adherence to platform standards and security requirements.

• Guide development teams (onsite/offshore) with best practices, coding standards, and design patterns.

• Lead integration design with enterprise systems-HRIS, Identity Management, ERP platforms, etc. Deep knowledge and experience integrating Service Now and Workday is important.

• Conduct architecture reviews, impact assessments, and feasibility analysis for new features and enhancements.

• Own creation of technical documentation, architecture diagrams, and data models.

• Mentor technical teams and support internal capability building.

• Participate in roadmap planning, platform upgrades, and Service Now release management.