Lead QA​/Testing Coordinator

Kforce has a client in Miami, FL that is seeking a Lead QA/Testing Coordinator.

Duties Include:

* Develop and execute overall QA and testing strategy aligned with project goals and timelines

* Manage test environments, data preparation, and resource allocation for testing activities

* Lead, mentor, and assign work to QA testers and analysts, ensuring productivity and quality outcomes

* Identify, document, track, and drive resolution of defects and inconsistencies

* Analyze quality metrics
* Salesforce Cloud:
Strong background in Sales Cloud, Service Cloud, and Commerce Cloud workflows, including lead generation >opportunity >account >purchasing with subscriptions model with various recurring payment types

* Hands-on experience with Agile/Scrum methodologies

* Ability to coordinate sprint planning, backlog grooming, and sprint reviews

* Knowledge of Agile testing practices (continuous testing, shift-left approach)

* Experience with Salesforce data migration and API/integration testing

* Understanding of the complete contract to order processing cycle from the customer's intent to purchase to realizing revenue, including contract payment terms

* Understanding of order fulfillment and back-end processes and integration with ERP systems

* Understanding the process of identifying and nurturing potential customers, guiding them through the sales process until the lead is qualified and ready to be contracted

* Knowledge of validation involved with ensuring accurate pricing, contract approvals

* eCommerce Cloud:
Strong Knowledge of customer journey workflows (browse, cart, checkout, payment, fulfillment)

* Experience with multi-channel commerce platforms (Salesforce Commerce Cloud, Magento, Shopify)

* Experience with payment gateway integrations, OMS (Order Management Systems), and inventory workflows

* Experience with payment source types, cancellations, returns, late payments handling processes, reactivation of product subscriptions scenarios, promo pricing, taxation elements, global retail sales (transactions and ship-to global delivery models)

* Understanding the various sync/integration checkpoints from lead Marketing efforts to Salesforce cloud, following the transaction into Oracle revenue and financial reporting

* Understanding of all phases of SDLC: requirements, design, development, testing, deployment, maintenance