Client Partner-Cruise Line Vertical; Hybrid Miami, FL

Position: Client Partner-Cruise Line Vertical (Hybrid Miami, FL)
Role description

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

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You Are:

As the Client Partner you will act as a dynamic and purposeful professional to a portfolio of UST's strategic Cruise line vertical. This hybrid role combines client relationship management, business development, and delivery oversight of IT projects. You have experience as a trusted advisor to clients, driving growth while ensuring successful execution of technology initiatives.

The Opportunity:

• Serve as the primary point of contact for senior client stakeholders, building strong, trust-based relationships.
• Own P&L, revenue targets and account growth for Cruise portfolio.
• Identify and pursue new business opportunities within the account, including upselling and cross-selling IT services and solutions.
• Develop account growth strategies aligned with client priorities and UST's capabilities.
• Lead proposal development, contract negotiations, and strategic planning efforts.
• Monitor market trends and client needs to proactively recommend innovative solutions.
• Oversee the successful delivery of IT projects, ensuring alignment with scope, timelines, budget, and quality standards.
• Collaborate with cross-functional teams including engineering, architecture, and operations to ensure seamless execution.
• Manage project risks, issues, and dependencies, providing timely resolution and escalation as needed.
• Ensure compliance with client governance, reporting, and performance metrics.
• Drive continuous improvement and operational excellence across delivery teams

What You Need:

• At least 12 years combined experience business development of portfolio revenue growth and technical or delivery roles with at least 3 years within the Cruise vertical.
• Proven success of experience in client relationship management and business development experience for an IT Consulting/Services experience.
• Strong understanding of IT project delivery methodologies (Agile, Waterfall, Hybrid).
• Ability to manage large-scale, complex engagements across multiple work streams.
• Excellent communication, negotiation, and stakeholder management skills.
• Strategic thinker with a track record of driving account growth and client satisfaction.
• Experience with digital transformation and working with offshore teams.
• Bachelor's degree in business, Technology, or related field or equivalent experience.

Bonus Points if:

• Master's degree or MBA
• Cloud, AI/ML, and managed services is a plus

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Miami, FL

Compensation: $150,000-$225,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.

Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as…