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IT Desktop Support- Miami, Florida Dispatch/On Demand
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-06-03
Listing for:
Axiom Technologies
Per diem
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Overview
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.
We are looking for a capable resource to coordinate activities ranging from simple tasks to more complex plans. This role provides on-site/on-call assistance to end-users within the organization’s desktop computing environment to ensure timely and accurate service delivery. The Desktop Support Engineer in a dispatch role provides first- and second-level technical support while managing the efficient assignment and dispatch of service requests.
Key Responsibilities Technical Support- Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.
- Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.
- Assist with system setups, hardware deployment, and software installations.
- Perform password resets, account unlocks, and basic user account administration.
- Maintain documentation of technical procedures and known issues.
- Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.
- Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation.
- Follow up on open tickets to ensure resolution and customer satisfaction.
- Escalate complex or high-priority issues to senior engineers or other IT teams as needed.
- Track SLA compliance and keep stakeholders informed of ticket status and updates.
- Create shift handover reports and maintain accurate logs of ongoing issues.
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 1-2 years of hands-on experience in a desktop support or helpdesk environment.
- Experience with dispatching or coordinating IT support is a strong plus.
- Proficiency in supporting Windows and Mac OS environments.
- Familiarity with Microsoft Active Directory, Exchange, and Office 365.
- Experience with ITSM tools (e.g., Service Now, Jira, Remedy, Zendesk).
- Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).
- CompTIA A+, Network+, or Security+
- Microsoft Certified:
Modern Desktop Administrator Associate - ITIL Foundation (for process-oriented environments)
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