Sr. Manager, HCM Configuration & Release Management

Job Description

• Manage end-to-end Success Factors configuration and release management processes
• Partner with Product Owners to translate business requirements into system configurations
• Build and maintain a release roadmap aligned to business timelines
• Oversee deployment of system updates, upgrades, and patches — ensuring testing and documentation
• Develop and enforce a change management process that minimizes disruption to end-users
• Monitor system performance and proactively identify areas for improvement
• Lead, grow, and retain a team of product leads and configuration analysts
• Provide technical mentorship and standardize configuration methodologies across the team
• Collaborate with Product Owners to prioritize, scope, and plan configuration activities
• Serve as the internal Success Factors technical expert and escalation point

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 5+ years of hands-on Success Factors configuration experience or similar (Workday HCM, Oracle HCM Cloud, UKG Pro, etc)
• Direct experience with release management processes in a Success Factors environment
• People leadership — has managed a team of analysts or technical staff
• Strong project management skills — can juggle multiple work streams simultaneously
• Experience with change management processes tied to system releases
• Ability to translate business requirements into system configuration decisions
• Comfortable operating independently and managing ambiguity
• Bachelor's degree in Computer Science, Information Systems, or related field
• Success Factors certification in one or more modules
• Prior experience on a full Success Factors implementation (not just BAU support)
• Knowledge of broader HR processes and HR technology landscape
• Experience in large-scale or complex organizations (logistics, hospitality, cruise, airline)
• Consulting or SI background
• Familiarity with Agile or Scrum delivery methodologies