Systems & Network Administrator

Job Details

Job Location:

Miami Country Day School - Miami, FL 33161

The Systems & Network Administrator is responsible for supporting and maintaining the school’s technology infrastructure, systems, and user environment. This role provides Level 2 technical support for network and systems-related issues while assisting with the administration of Microsoft 365, Microsoft Entra , Google Workspace for Education, and campus networking equipment. The ideal candidate is customer service oriented, technically skilled, organized, and able to troubleshoot issues across multiple platforms in a fast-paced K–12 environment.

• Provides Level 2 technical support for network, systems, and infrastructure-related issues.
• Troubleshoots wired and wireless network connectivity issues across campus.
• Configures, maintains, and troubleshoots network switches, VLANs, and related network equipment.
• Assists with monitoring and maintaining network performance, uptime, and reliability.
• Creates, modifies, disables, and manages user accounts and permissions in Microsoft 365, Entra , and Google Workspace for Education.
• Supports account provisioning, password resets, group membership management, and access troubleshooting.
• Assists with device management and deployment for Windows laptops, Mac Books, and mobile devices.
• Maintains and supports Microsoft 365 services.
• Maintains and supports Google Workspace for Education services.
• Assists with troubleshooting Single Sign-On (SSO), identity synchronization, and authentication-related issues.
• Works collaboratively with the Technology team to resolve escalated helpdesk tickets in a timely manner.
• Documents configurations, troubleshooting steps, and technical procedures.
• Assists with infrastructure projects, upgrades, maintenance windows, and technology rollouts.
• Coordinates with faculty, staff, students, and vendors to support technology operations and projects.
• Participates in after-hours maintenance and emergency support when necessary.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Experience supporting Microsoft 365 and Microsoft Entra .
• Experience administering Google Workspace for Education.
• Experience working with managed network switches and enterprise networking environments.
• Understanding of networking concepts including VLANs, DHCP, DNS, wireless networking, and TCP/IP.
• Experience troubleshooting Windows and macOS devices.
• Strong problem-solving and customer service skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent written and verbal communication skills.
• K–12 school technology experience preferred.

• Experience with Fortinet, Cisco, or similar enterprise networking equipment.
• Experience with Ruckus Wireless.
• Experience with Jamf or other mobile device management platforms.
• Experience with Hyper‑V virtualization environments and server infrastructure.
• Familiarity with cybersecurity best practices and identity management.