Systems Administrator

Description

Reformed Theological Seminary exists to serve the Church by preparing its leaders through a program of graduate theological education based upon the authority of the inerrant Word of God and commitment to the Reformed Faith. Candidates interested in this position will need to align with and support Reformed Theological Seminary’s Mission, Vision, and Core Values. To review our Purpose Statement in detail, please visit (Use the "Apply for this Job" box below)..

The Information Technology (OIT) provides Reformed Theological Seminary (RTS) with innovative, customer‑focused IT support and core IT services. It serves as a partnership and collaboration with academic, research, and administrative departments to create a robust, best‑in‑class IT environment to advance the mission of RTS.

Under the general direction of the Senior Director of Technology, the Systems Administrator provides oversight, technical support, report building, and programming for all enterprise technology systems of the seminary. Focus is especially dedicated to student information systems (SIS), customer relationship management (CRM) platforms, financial systems, fundraising systems, and communications platforms. The role will coordinate activities on the Senior Director of Technology, COO, and CFO’s behalf as requested.

• Work independently and collaboratively to ensure core systems are up and running during expected operating hours.
• Ensure backups of core systems are valid and can be recovered.
• Report downtime of systems to internal constituents and vendors as appropriate.
• Review logs to proactively find and prevent problems.
• Apply appropriate security and system patches to maintain operational currency.
• Monitor performance and proactively resolve problems that may degrade system operations and efficiency.
• Assist in the analysis, vetting, and decision‑making of implementing new systems or integrations with existing systems.
• Assist in the development of business continuity and disaster recovery plans to ensure systems can be restored after a disruption.

• Review and maintain systems upgrade documentation. Inform personnel of the implications of upgrades and changes.
• Thoroughly test upgrades and new code in development and test environments.
• Deploy code changes and upgrades to production environments.
• Define and assign appropriate security roles, groups, and responsibilities within systems to personnel who need access.
• Have a general understanding and mastery of all functionalities within a system.
• Develop a strong working knowledge of databases and their associated tables and functionalities.

• Develop processes that automate tasks and procedures within systems.
• Develop and maintain integration processes.
• Write queries that can be used for reports or advanced technical or business processes.
• Use reporting tools to craft advanced reports and concepts for other personnel.
• Create data definitions, associations, and relationships in reporting tools for end users to use with click and drag or low‑code report building.
• Program custom solutions where no vendor solution is available.
• Maintain legacy systems source code.

• Provide timely Tier 2 and Tier 3 support for all organizational systems as assigned.
• Work with organizational stakeholders to identify trouble patterns and publish root cause analysis to OIT.
• Coordinate, research, and proactively plan maintenance to information systems according to service and manufacturer partner guidelines.
• Support OIT members in system integrations and project execution as applicable.
• Facilitate resolution of change requests and maintain a detailed record of changes.
• Research, test, and develop POC for emerging technologies relevant to RTS and OIT goals.

• Maintain detailed hardware and software inventories. Document changes and ensure inventories meet appropriate licensing terms. Notify the Senior Director of IT of discrepancies.
• Assist in policy and governance creation for information systems.
• Create and update documentation of information systems for…