Product Manager – Enterprise Restaurant E-Commerce Tools

Product Manager – Enterprise Restaurant E-Commerce Tools Tillster | Digital Ordering & Restaurant Commerce Platform About Tillster

Headquartered in the USA, tillster is the global leader in digital ordering and customer engagement solutions. For over a decade, tillster has powered enterprise restaurant brands through mobile ordering, web, kiosk, loyalty, delivery, and payment solutions that enable restaurants and consumers to engage and transact anywhere, anytime, and from any device.

Our enterprise platform supports multi-location restaurant operations at scale and integrates with 15+ POS systems representing over 90% coverage in multi-unit restaurant environments.

At tillster, we are building the future of restaurant commerce through scalable technology, operational intelligence, AI-driven experiences, and enterprise-grade platform tools.

Tillster is seeking a Product Manager to own the strategy, roadmap, and execution for enterprise tools that help restaurant brands manage their e-commerce and digital ordering operations at scale.

This role will focus on building both internal and customer-facing operational workflows and platform tooling supporting:

• Restaurant onboarding
• Catalog and menu management
• Ordering operations
• Merchant administration
• User permissions
• Reporting and analytics
• Platform integrations
• Enterprise operational tooling

You will partner closely with Engineering, UX, Operations, Customer Success, and enterprise restaurant customers to create scalable systems that improve operational efficiency, reduce friction, and support complex multi-brand and multi-location environments.

This role requires a strong understanding of enterprise SaaS platforms, operational workflows, restaurant technology ecosystems, and customer-centric product execution.

• Define and drive the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform
• Build scalable workflows supporting onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations
• Prioritize features and platform improvements using customer feedback, operational insights, analytics, and market research
• Establish product KPIs, OKRs, and operational success metrics tied to adoption, efficiency, scalability, and business outcomes

• Identify friction points within enterprise restaurant operational workflows and design scalable solutions that improve efficiency and usability
• Lead discovery sessions with enterprise restaurant customers to understand operational challenges across complex multi-location and franchise environments
• Partner with internal operational and implementation teams to improve workflow automation, onboarding, and operational visibility
• Drive customer journey mapping, usability testing, and workflow optimization initiatives

• Build and enhance enterprise tooling for:
  • Restaurant administration
  • Merchant management
  • Order operations
  • User permissions and role management
  • Reporting and analytics
  • Platform integrations and APIs

• Collaborate closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver high-impact platform capabilities
• Translate business requirements into clear product requirements, user stories, acceptance criteria, and launch plans
• Support go-to-market readiness through documentation, training, product positioning, and rollout planning
• Drive alignment across stakeholders while balancing customer needs, operational scalability, and platform strategy

• Leverage data, analytics, and AI-driven insights to identify operational inefficiencies and prioritize platform improvements
• Explore opportunities for intelligent automation, predictive operational tooling, and AI-enhanced restaurant management workflows
• Partner with Data and Engineering teams to improve operational visibility and decision-making through analytics and automation

• 3+ years of product management experience in B2B SaaS, enterprise platforms, e-commerce, or restaurant technology
• Experience building platform tools, admin systems, or operational workflows for complex enterprise users and organizations
• Strong understanding of enterprise operational workflows and multi-tenant SaaS environments
• Experience working with APIs, integrations, payments, commerce systems, or enterprise operational platforms
• Strong analytical and data-driven decision-making skills
• Excellent communication, prioritization, and cross-functional collaboration skills
• Experience working directly with enterprise customers and operational stakeholders

• Restaurant, hospitality, food service, or digital ordering experience
• Familiarity with POS ecosystems, ordering platforms, loyalty systems, and restaurant operations
• Experience with customer journey mapping, usability…