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MSP IT Operations Lead — L2 Support & Dispatch
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-06-06
Listing for:
H. T. PROF Group
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
H. T. PROF Group in Miami, FL is seeking a Level 2 IT Technician Manager to oversee daily operations in a Managed Service Provider setup. This role combines hands-on L2 technical support with operational management, overseeing technicians and ensuring SLA compliance.
The ideal candidate will manage ticket flow, dispatching, and ensure quality service delivery while maintaining effective communication with the team and clients. Previous experience in an MSP environment is essential.
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