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MSP IT Operations Manager | Tech & Dispatch Lead
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-06-06
Listing for:
Tom Trese
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Tom Trese in Miami, FL is looking for a Level 2 IT Technician Manager to oversee daily operations in a fast-paced Managed Service Provider environment. This role combines hands-on technical support with operational management, ensuring effective service delivery and technician oversight.
Key responsibilities include managing ticket queues, leading L1/L2 technicians, and ensuring SLA compliance, all while coordinating onsite dispatching and maintaining communication with clients. Strong MSP experience and leadership skills are essential for success in this role.
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