IT On-Site Support Technician

WSP wishes to be a leader in the quality of IT service offered to its users by providing a unified support structure consisting of a remote help desk, tech bars, a self‑service portal, and on‑site technicians who respond to IT needs that require a physical presence across company locations. This position is ideal for those who enjoy working in the field and being at the center of action.

• Respond to IT incidents and requests at the main office and during visits to regional offices.
• Transfer requests and incidents to a more specialised level of support when necessary.
• Identify and document recurring problems, recommend corrective measures, and participate in their implementation when possible.
• Collaborate with server, network, security, and other administrators and analysts to resolve complex incidents and maintain infrastructure equipment.
• Develop collaborative relationships with office managers to better understand IT challenges and work with the IT leader to address these needs effectively.
• Participate in office deployment, relocation and renovation projects.
• Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wi‑Fi, cabling, networking, etc.).
• Occasionally prepare and replace computer workstations when the local group responsible for preparation cannot respond within the required time.
• Maintain the inventory of IT assets in the CMDB rigorously.
• Help resolve IT incidents remotely when necessary.
• Participate in computer performance testing, reporting and documentation.
• Contribute to the documentation of IT incident resolution processes.
• Participate in the development of long‑term strategies and planning for the future needs of IT services.
• Other assigned tasks.

• A very strong desire to serve and help users.
• A marked interest and curiosity towards information technologies.
• Ability to communicate clearly orally and in writing.
• Skill in managing priorities and customer expectations.
• High School Diploma.
• 5 years of relevant experience.
• 2 to 5 years of experience as a level 2 support technician.

• Degree or certificate in computer science or another computer‑related discipline.
• Certifications such as A+, Network+, or Help Desk Institute.
• Proficiency in Microsoft Office 365 and common office tools/software.
• Knowledge of Service Now.
• Knowledge of ITIL processes.

Employees are afforded a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, focused on providing health and financial stability throughout the employee’s career.

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer. Race, Age, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, or Protected Veteran Status is not a factor in hiring.

The selected candidate must be authorized to work in the United States.