Help Desk Representative - Mid

Help Desk Representative

Join the Nalley Consulting team at Southcom HQ. Position:
Help Desk Representative

Location:

SOUTHCOM HQ, Doral, FL / Off-site Office: U.S. Southern Command Required clearance:
No Required education:
Bachelor's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.

Required Experience:

• Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
• Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
• Knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
• Must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, Service Now), and customer service best practices.
• Strong skills in incident resolution, remote desktop support, and end-user assistance are required.

Desired

Qualifications:

• CompTIA A+, ITIL Foundation Certification, or Microsoft Certified:
  Modern Desktop Administrator Associate.

About Nalley Consulting:

Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.

Nalley Consulting fringe benefits include:

• Excellent medical, dental, and vision benefits
• PTO
• 11 paid federal holidays
• Tuition assistance
• Paid military-reserve leave
• Paid parental leave for birth or adoption
• 401k matching up to 5 percent of the base salary
• Flex time
• Company-paid short-term disability, long-term disability, and life insurance.