ServiceNow HRSD Onsite architect

Service Now HRSD Onsite Architect

Location:

Coral Gables, FL FTE only

Strong hands-on experience in Service Now HRSD—Case & Knowledge management, Employee Service Center, HR workflows, Lifecycle Events, Service Portal.

Proven experience as a Service Now Architect designing complex enterprise implementations.

Deep understanding of Service Now platform capabilities:

• Flow Designer
• Integration Hub
• Service Portal / UI Builder
• Scoped Applications
• Performance Analytics

Strong understanding of HR processes, employee lifecycle, and service management frameworks.

Experience in integrations with systems such as Workday, SAP Success Factors, Oracle HCM, or other HRIS platforms.

Serve as the primary onsite Service Now architect for HRSD initiatives.

Lead end-to-end design, solution architecture, and implementation of Service Now modules, specifically HRSD.

Translate business requirements into scalable technical designs aligned with Service Now best practices.

Collaborate with HR stakeholders to define workflows, case management, knowledge management, employee lifecycle, and service delivery processes.

Provide architectural governance, ensuring adherence to platform standards and security requirements.

Guide development teams (onsite/offshore) with best practices, coding standards, and design patterns.

Lead integration design with enterprise systems—HRIS, Identity Management, ERP platforms, etc. Deep knowledge and experience integrating Service Now and Workday is important.

Conduct architecture reviews, impact assessments, and feasibility analysis for new features and enhancements.

Own creation of technical documentation, architecture diagrams, and data models.

Mentor technical teams and support internal capability building.

Participate in roadmap planning, platform upgrades, and Service Now release management.