Business Analyst – SAP IS-U & Utility Billing | Senior SAP IS-U Business Analyst; Meter-to-Cash

Job Title:

Business Analyst – SAP IS-U & Utility Billing | Senior SAP IS-U Business Analyst (Meter-to-Cash)

Location:

Miami, FL

Work Arrangement:
Onsite

Employment Type:

Contract

Duration: 12+ months (Highly extendable based on project scope)

Pay Range: $41.81/hr. on W2 | $50.60/hr. on C2C

Domain:
Energy & Utilities

• 10+ years of IT Business Analysis experience within the Energy and Utility domain
• Deep functional expertise in SAP IS-U (Industry Specific Solution for Utilities)
• Hands‑on experience with Utility Billing operations and the complete Meter‑to‑Cash (M2C) process
• Advanced data validation and analysis skills using MS Excel
• Proven capability utilizing Agile tools (JIRA, Qmetry) for tracking and cross‑functional coordination

• Familiarity with AI‑powered tools (e.g., Microsoft Copilot) for data analysis and process automation
• Experience working within Customer Information Systems (CIS) environments
• Strong technical writing skills for process design documentation and workflow mapping

We are seeking an Elite Senior Business Analyst with a decade of specialized experience in the Energy & Utilities sector to support critical, onsite billing operations in Miami, FL. Sitting within the core Customer Systems function, this role acts as the vital bridge between complex billing workflows and IT systems execution. The ideal candidate brings mastery over SAP IS-U and the Meter‑to‑Cash lifecycle, driving the resolution of intricate billing discrepancies, building robust documentation, and pioneering AI‑driven tools like Microsoft Copilot to optimize data validation and system workflows.

• Lead Billing Operations Support:
  Formulate, execute, and manage complex billing activities, ensuring all deep‑dive data analysis and resolution tasks are completed within strict operational timelines.
• Provide SAP IS-U Expertise:
  Deliver high‑level functional expertise across SAP IS-U and CIS platforms to diagnose, troubleshoot, and permanently resolve systematic billing bottlenecks and data anomalies.
• Drive Advanced Problem‑Solving:
  Leverage elite analytical skills and advanced Excel modeling to decompose complex multi‑tiered billing discrepancies into clear, actionable technical components for remediation.
• Pioneer AI Workflow Integration:
  Utilize AI‑enabled platforms (including Microsoft Copilot) to accelerate data troubleshooting, validate billing runs, and actively collaborate with IT to bake AI‑driven efficiency into legacy utility workflows.
• Manage Cross‑Functional Agile Execution:
  Orchestrate daily coordination with IT engineering, vendor partners, and business stakeholders, tracking development velocity and project dependencies using JIRA, Qmetry, and Teams.
• Own Business Process Design:
  Conduct quantitative and qualitative research to support mid‑to‑large scale utility projects, transforming operational findings into comprehensive process documentation, system workflows, and continuous improvement designs.

• Medical
• Dental
• Vision
• 401(k)

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.