IT Generalist

Job Summary

Responsible for installing, configuring, and maintaining specialized desktop and server systems utilized across the college. Ensures system integrity by securing infrastructure, monitoring usage, and troubleshooting technical issues. Oversees system security status and system resource management including CPU usage and disk usage. Conducts a variety of evaluations, maintenance, and installations to ensure optimal network performance in line with faculty and staff expectations.

Provides guidance and recommendations to technicians on system configurations and installations. Stays up to date on evolving computing and networking technologies and ensures compliance with relevant laws and regulations.

• Assists in maintaining both physical and virtual computer security systems by implementing and maintaining security applications in order to support the control systems and subsystems employed by the computing center. Deploys and updates application versions required for laboratory use.
• Monitors and follows up on alerts generated by antivirus, antimalware, and endpoint monitoring solutions used on campus, ensuring timely resolution of security threats across systems in the Engineering Center and adherence to institutional cybersecurity policies. This includes applying local remediation at endpoint level, and also mass distribution of applicable security patches across multiple hosts.
• Provides computer support to the College of Engineering and Computing on daily operations of EIC IT systems and networking. Operational tasks performed in an appropriate and timely manner for systems and services include installation, monitor, repair, and upgrade on a variety of Linux and Microsoft systems; and administration of typical services like file service, authentication, remote access, application serving, virtual machines, hosted services, databases, backups, and network routing.
• Assists in the implementation and support of the computing hardware and software architectures. Assists with advising faculty and staff on purchases of computer and related equipment.
• Maintains a working knowledge of the emerging state‑of‑the‑art systems and networking technologies by reading journals, manufacturer literature, and other appropriate material. Attending conferences, workshops, and seminars which will be useful for skill assessment and improvement.
• Instructs users in the use of system and networking technology through seminars, documentation, and other educational methods.
• Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification from a department administrator.

High school diploma or GED and two (2) years of experience in the field; or technical certification or associated degree.

• Experience working with computer operating systems like Microsoft Windows, MacOS, and Linux/Unix.
• Experience configuring and maintaining computer hardware, components, operating systems, and peripherals.
• Experience working with modern networking equipment.

$38,000 - $42,000

Begin time: 8:30 AM

End time: 5:00 PM

Expanded Background Check

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and affirmative action employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non‑discrimination, contact FIU’s Office of Civil Rights at  or email ocr.