Director, Technical Account Management

Position Summary

The Director of Technical Account Management oversees a team of Technical Account Managers, ensuring customers receive exceptional technical guidance, product adoption support, and long‑term value. This role partners closely with Sales, Product, and Customer Success to drive renewals, customer satisfaction, and expansion across key accounts, while maintaining strong operational excellence and team performance.

• Lead and mentor a team of Technical Account Managers to ensure high‑quality solution design, demos, and technical support throughout the sales cycle.
• Support sales teams in driving renewals and identifying opportunities for account expansion.
• Oversee delivery of customized product demonstrations and ensure consistency in technical presentations.
• Collaborate with Product Management to relay customer feedback and influence roadmap priorities.
• Ensure TAM team members understand customer business needs and align solutions effectively across MSP, mid‑market, and enterprise clients.
• Develop best practices, processes, and tools to improve team performance and customer outcomes.
• Track team activity and account health using CRM applications; report on KPIs and operational metrics.

• 7 years in customer‑facing technical roles with experience leading teams.
• Strong understanding of networking, IT management, and enterprise software solutions.
• Experience developing and delivering high‑quality product demos and technical presentations.
• Deep knowledge of IT services marketplace; negotiation and account strategy skills.
• Familiarity with Kaseya solutions (including VSA) preferred.
• Excellent communication, leadership, organizational, and interpersonal skills.
• Bachelor's or technical degree preferred; additional languages a plus.

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.