Physician Informaticist

Position: Physician Support Informaticist 3 - Central
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The University of Miami/UHealth Department of Information Technology has an exciting opportunity for a full time Physician Support Informaticist 3 to work in Miami, FL.

The Physician Support Informaticist 3 - Central provides one-on-one post classroom provider/physician training on Epic UChart applications/modules across all service lines, addresses end user problems and challenges with the clinical information systems (e.g., software, hardware, or network difficulties). The Physician Support Informaticist 3 - Central initiates the documentation and routing of issues to the correct UHIT team and communicates the resolution to relevant stakeholders.

Core Responsibilities:

* Initiates periodic rounding to identify provider and physician issues throughout the ambulatory care and clinic settings.

* Partners with Informatics and IT leadership with developing and implementing an issue resolution plan (e.g., open, track, and resolve IT tickets with UChart analysts).

* Travels to each University of Miami Health System (UMHC) satellite location and provide support during go-lives.

* Acts as an advocate for provider and physician needs by identifying and documenting system optimization opportunities and following through on those improvements to implementation.

* Initiates the analysis of new releases and determining how they will impact provider and physician workflow.

* Participates or facilitates sessions with end users to prioritize and confirm changes that will be implemented.

* Collaborates with trainers on system changes and new features to develop documentation and training strategies.

* Participates in on-call rotations and support.

* Maintains regular communication with team members, including participating in weekly project team meetings.

* Reviews the status of projects and issues on an ongoing basis with leadership.

* Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

* This position provides full-time onsite support at the Bascom Palmer Eye Institute UHealth Locations:
Plantation and Palm Beach Gardens.

* Optimize / streamline workflows for Future State: process driven technology and work to reduce system and process variability by harmonizing workflows

* Informaticist role on implementations and upgrades: focusing on workflow design, validation testing / user acceptance testing, end user readiness (change management, training, policy, roles) and end user adoption

* When encountering established systems this role will review (document where needed) current state workflows and work streams, identify opportunities to streamline and harmonize system-wide workflows acting as an advocate for physician's needs.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core

Qualifications:

* Bachelor's degree in relevant field.

* Epic Certification in at least one core module required.

* Informatics Certificate, Lean Certification, additional Epic Certification in an Ambulatory specialty application preferred.

* Minimum 5 years of relevant experience. Minimum of 6 years of experience, in clinical operations, Hospital IT or Healthcare vendor preferred.

* Experience participating as a team lead on at least (1) implementation of a module or system, preferably Epic.

* Vendor / Consulting Experience preferred.

* Learning Agility:
Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

* Proficiency in metrics/ outcomes development: baseline capture, documentation of proposed metrics; methods to capture / measure and monitor.

* Teamwork:
Ability to work collaboratively with others and contribute to a team environment.

* Technical Proficiency:
Skilled in using office software, technology, and relevant computer applications.

* Communication:
Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

* Problem Solving:
Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.

* Dependability:
Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.

* Critical Thinking:
Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.

* Stakeholder Management:
Ability to work effectively with all levels of employees including senior Leadership.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami…