Manager, Field Solution Engineer

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey.

BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?

Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round.

Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
Role Overview

The Manager, Field Solution Engineer is a senior technical expert and trusted advisor supporting complex customer engagements across Brother’s commercial solutions portfolio. This role provides advanced technical guidance to sales teams, channel partners, and customers while leading solution architecture, validating technical feasibility, and helping shape solution design for strategic opportunities. While not a people manager, the role serves as a key mentor and technical resource for Field Solution Engineers, elevating the team’s overall engineering capability.

The position supports field engagements, customer meetings, and trade shows by delivering product demonstrations, assisting with proof-of-concept solutions, supporting customer testing, and serving as a senior technical liaison for high-value opportunities and escalations. The role also contributes to evaluating new hardware and software solutions, supporting configuration and deployment tools, and providing subject matter expertise and training for the B2B sales organization on advanced technical and networking topics.

Advanced Technical Expertise & Solution Support

• • Serve as a subject matter expert for complex, high-impact customer engagements involving Brother hardware, software, services, and integrated solutions
  • Lead technical discovery and solution architecture discussions for strategic or non-standard opportunities
  • Provide expert-level guidance on networked environments, solution integration, deployment considerations, and scalability risks
  • Support advanced troubleshooting and issue resolution where deep technical judgment is required
  • Validate solution feasibility, assumptions, and technical recommendations prior to customer commitment

Consultative Sales Support & Collaboration

• • Act as a senior technical advisor to sales teams on complex or high-value opportunities
  • Participate in executive-level customer discussions when deep technical credibility is required
  • Support Major Accounts, strategic channel partners, and escalated opportunities requiring senior-level engineering insight
  • Provide technical input to RFPs, RFIs, and solution proposals where advanced differentiation is needed

Coaching, Mentorship & Knowledge Stewardship Technical Enablement

• • Serve as a technical coach and role model for Field Solution Engineers, providing guidance on solution design, troubleshooting approaches, and customer engagement strategy
  • Serve as a recognized technical authority within the organization for assigned solution areas or verticals, acting as an internal “consultant” for engineers seeking technical advice—not management direction
  • Share best practices, lessons learned, and field insights to…