ServiceNow Engineer

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Service Now Engineer is responsible for the configuration, administration, optimization, and support of enterprise Commercial Off-the-Shelf (COTS) and Software-as-a-Service (SaaS) applications that power Chen Med’s clinical and business operations.

The incumbent in this role works across one or more enterprise COTS/SaaS platforms — such as Salesforce, Service Now, or Workday — to deliver scalable, reliable, and user-centered application solutions while impacting technical strategy, solution design and operational excellence aligned with business needs.

He/She works closely with business partners, IT teams, and vendors to support the full lifecycle of assigned enterprise applications.

• Configures, administers, and maintains assigned enterprise COTS/SaaS platforms (e.g., Salesforce, Service Now, or Workday) to support organizational workflows and business processes.
• Partners with business stakeholders to gather, analyze, and translate functional requirements into scalable, maintainable, and supportable technical solutions aligned with enterprise architecture standards and platform best practices.
• Leads solution discovery, technical design, and implementation strategy efforts by identifying business needs, risks, and dependencies while serving as a trusted technical advisor to business and IT stakeholders.
• Supports system integrations between enterprise applications using APIs, middleware, and data transformation tools.
• Conducts application testing, validation, and quality assurance activities for new configurations, enhancements, and system upgrades.
• Leads and supports release management activities, coordinating platform updates, patches, and version upgrades with minimal disruption to operations. Participates in release management activities, coordinating platform updates, patches, and version upgrades with minimal disruption to operations.
• Monitors application performance, identifies bottlenecks, and implements solutions to ensure system reliability and availability.
• Provides technical leadership, mentorship, and oversight to less experienced engineers by removing blockers, identifying risks, promoting engineering best practices, and fostering a culture of accountability, collaboration, and continuous improvement.
• Drives technical standards, governance, and process improvements to enhance solution scalability, security, and maintainability.
• Identifies opportunities to improve platform adoption, automation, operational efficiency, and engineering processes across the organization.
• Creates and maintains technical documentation including configuration guides, process flows, and user-facing knowledge articles.
• Communicates technical concepts, solution approaches, risks, and recommendations to all levels of the organization effectively while facilitating alignment across business, operational, and IT stakeholders.
• Provides Tier 2/3 support for application-related incidents and service requests, performing root cause analysis and implementing corrective actions.
• Collaborates with vendors and platform representatives to manage support cases, license utilization, and feature adoption.
• Supports data governance activities including data integrity validation, field mapping, and access control management within COTS platforms.
• Follows IT change management and security protocols in all configuration and release activities.
• Performs other duties as assigned and modified at manager’s discretion.

• Ability to quickly develop a deep understanding of supported business domains and translate operational needs into scalable technical solutions.
• Strong knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Advanced hands‑on…