PSA Network Transmission

Job Responsibilities

Responsible for advanced Power Systems Application software development and successful delivery of assigned functions to meet corporate project/product commitments.

• Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
• Engage with customers on day-to-day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols.
• Mentor staff in troubleshooting and analysis methods.
• Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff.
• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team.
• Analyze and troubleshoot issues involving all aspects of GE solutions.
• Own and manage personal caseload and perform case follow-up.
• Troubleshoot and identify product problems for presentation to engineering for resolution.
• Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls.
• Ability to travel to customer sites.

• 5+ years of work experience in customizing and delivering Energy Management Systems preferably e-terrra AEMS - Reliance.
• 5+ years of experience with C++, Java or other related language.
• 5+ years of experience with GE’s AEMS Reliance source design and development.
• 5+ years of experience with electric utility industry practices.
• 5 years of experience with LINUX and Windows Operating Systems.
• 5 years of experience with C, Java & Oracle Database.
• SQL, shell scripting, ability to read and interpret logs & debug files.
• Installation of Operating system patches and other 3rd Party Software such as Oracle, Net App etc.
• System configuration and Hands on Experience in Git Hub and Clear Case.
• 5 years experience on Realtime or Mission Critical Systems.
• Must have experience in picking up and installing fixes on live customer systems.
• Proven track record of problem analysis, identification and resolution.
• Strong troubleshooting & debugging skills.
• Good communication skills (verbal and written).
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency.
• Reliance (Formerly known as XA/21) experience.
• Object-Oriented programming techniques, Oracle, and/or system administration, is a plus.
• Bachelor of Computer Science.

• Base Salary Range: $110,000 - $180,000 per annum.
• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Miami, FL