Information Technology Manager

Title: Information Technology Manager

Reports to: Director of Operations

Employment Type: Full‑time, Mode of Work:
In‑person (no remote work)

Work Location: Miami‑Dade County, with travel to Broward and Palm Beach County

Salary Range: $60,000 (non negotiable)

Gang Alternative, Inc. offers a competitive Total Rewards Package, in addition to your base salary:

• Health Insurance – 100% paid for employee only
• Medical Gap Insurance – 100% paid for employee only
• Dental Insurance – 100% paid for employee only
• Vision Insurance – 100% paid for employee only
• Life and AD&D – 100% paid for employee only
• Supplemental Insurance – Aflac
• 403(b) Retirement plan (with employer match)
• Employee Assistance Program
• 11-12 Paid Holidays
• Paid Time Off, including Birthday and Personal Day
• Professional development opportunities
• Opportunities for career growth
• Non-profit IRS Taxable Benefits

• Position requires AA Degree equivalency plus 3 years minimum experience in IT and data management related functions. A Bachelor’s Degree is preferred.
• Excellent organizational skills, dependent and responsive with attention to details and ability to prioritize multiple tasks.
• Ability to work effectively in a team environment, excellent interpersonal skills with positive attitude and maximum discretion when handling sensitive and confidential information.
• Customer service oriented with a get it done attitude.
• Must be knowledgeable in Microsoft Networking Solutions across multiple sites and the use of routers and firewalls.
• Must be proficient in Microsoft Office Suite and possess exceptional analytical and data entry skills.
• Experience with SAMIS, APRICOT or any Database Management Software preferred.
• Extended knowledge of community and social services in Miami-Dade County
• Willingness to work flexible schedules as deemed necessary including weekends and evenings.
• Has an aptitude and working knowledge of social media platforms and teleconferencing software such as GOTO MEETINGS, ZOOM, Microsoft TEAMS.
• Must have access to a licensed, insured personal vehicle at all times during work hours for reliable transportation. Mileage reimbursement will be provided for the use of personal vehicles as part of work-related travel.

The Information Technology Specialist is Gang Alternative’s subject matter and technical expert to serve as our in‑house IT expert in a long‑term position. The successful candidate will serve two functions within the agency as part of the Operations Department. He or she must coordinate between the company and external vendors and contractors about all IT‑related infrastructure and development; and second, the IT Specialist will assist the Data Coordinator and Data Team GA’s data management system.

This position is for a responsive and productive professional who can work with several IT projects and GA assigned external contractor to ensure continued success for the growing GA programs. This person works closely with program staff to keep an open line of communication on all IT related services provided to participants and ensures the coordination of all program‑related orientation and events.

• Responsible for ensuring all client information across all agency programs for data collection and reporting purposes in agency’s CMS, Apricot.
• Secondary responsibility in conjunction with Data Coordinator to ensure that all participants’ information is correctly entered into the agency internal database Apricot and funder’s, SAMIS database and other reporting systems.
• Collaborate with Data Coordinator and Program Managers to ensure the integrity of the client’s data and system is maintained and that all funder required documents are collected and included in the participants’ electronic files.
• Provide technical assistance and training to staff in entering participants’ case notes information in program and other funder databases when needed.
• Be responsible for all of GA’s IT equipment across all sites and ensure accountability of such, managing inventory and reporting on these monthly to DOO.
• Assess GA IT infrastructure and capability on a regular basis to ensure it…