NOC Technician: Ops & Incident Response

Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut8 is on a mission to build and operate some of the world’s largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one.

If you’re an ambitious individual looking for a career that is as rewarding as it is challenging, you’ve come to the right place.

ABOUT THE ROLE

HOC Technicians are integral to maintaining the smooth operation of our mining facilities through constant monitoring, immediate troubleshooting, and efficient response. Positioned at the heart of our operations, technicians work within our Hub Operations Center to ensure uninterrupted mining activities and quick resolution of operational issues. This role has three levels, with responsibilities and expectations scaling with each level of expertise.

Some of the key responsibilities you should expect are the following:

• Employ state-of-the-art tools like Grafana, Zabbix, and Pager Duty for constant surveillance of mining operations to detect, report, and address anomalies.
• Respond to fleet, security, facility, energy, network, outages, and software alerts using comprehensive monitoring systems.
• Actively resolve issues ranging from minor technical glitches to major operational setbacks, ensuring minimal downtime.
• Manage CCTV systems and maintain secure access to mining facilities.
• Handle energy curtailment situations using systems like AESO, ERCOT, and NYISO.
• Maintain clear communication channels through phone, email, Slack, and direct messages; document all incidents and actions taken for future reference.
• Provide support to other departments by sharing critical operational insights and data.
• Participate in ongoing training sessions; technicians at higher levels will also train newer or lower-level team members on best practices and system usage.
• Generate, audit, and manage tickets for various operational incidents using our internal systems.
• This team uses a shift model for HOC coverage. This shift is from 8am ET – 5pm ET.

ABOUT YOU

• High school diploma required; degree or certification in IT, computer science, or related field preferred.
• Level I: Suitable for new graduates or individuals with some experience.
• Proficiency in technical troubleshooting, strong attention to detail, excellent communication skills, and familiarity with monitoring tools such as Grafana, Zabbix, and Pager Duty.

ABOUT THE WORK ENVIRONMENT

This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT MAKES HUT 8 A GREAT PLACE TO WORK

Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, andshort-term and long-term disability insurance, as well as paid time off.

We are proud to invest in building the best team in the industry. At all levels of the organization,we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality.

At Hut 8, you will have the opportunity to:

▶ Work with bright, driven peers from a range of educational and professional backgroundsincluding software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting

▶ Design and pitch new products, services, and other initiatives to a leadership teamconsisting of serial entrepreneurs and seasoned executives and backed by a board ofdirectors consisting of industry veterans of energy, finance, and government

▶ Debate ideas and alternatives in a truly meritocratic setting where the learning curve issteep and the lessons come from both senior and junior members of the team

▶ Build a lifelong network of friends and professional connections at the cutting-edgeintersection of technology, energy, and infrastructure

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Are you able to work out of our Miami, FL headquarters? *

This role is based 100% on-site at our Brickell office. Are you able to reliably commute to this location 5 days a week, and does an in-office culture align with your preferences? *