Manager, Information Technology

## Manager, Information Technology Apply remote type:
On-Site locations:
Miami, FLtime type:
Full time posted on:
Posted Todayjob requisition :
R
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The University of Miami’s UMIT Department has an exciting opportunity for a full-time Manager, Information Technology to work onsite in Coral Gables, Florida.

The Manager, Information Technology analyzes and directs the activities of the IT department and supervises all assigned IT staff. The incumbent also ensures continuity of computer services for computer users throughout the organization through planning, technical leadership, and project coordination.

Core Responsibilities:

* Designs improved work systems by revising work standards, policies, and procedures, employee work method and utilization, and staffing levels.
* Plays an integral role in the hire, training, counseling, and development of staff.
* Contributes to the formulation of department-wide management and technical policies.
* Develops and maintains a professional development and training plan for staff.
* Confers with and advises subordinates of technical problems and solutions, task prioritization, and support methodology.
* Prepares activity and progress reports regarding group responsibilities.
* Serves as a point of contact for the executive management team on department initiatives.
* Ensures a consistently high level of customer service throughout the department by creating appropriate service standards, regular observation, and mentoring department personnel.
* Develops, documents, and modifies guidelines and procedures to promote efficiency within the unit.
* Works directly with faculty, students, and senior administrators to identify and address emerging technology needs.
* Administers and coordinates all functions and services for assigned information technology projects.
* Supervises the performance of unit supervisors and staff.
* Administers and processes staff performance appraisals.
* Makes recommendations to IT leadership, peers, and subordinates to improve the working environment.
* Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
* Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions:
** Manager, Education Technology*
* ** and Academic Computing Support
*** Leads the delivery of classroom and instructional technology software and services that support the education mission of the School of Medicine across MD and graduate programs.
* Oversees day-to-day support for teaching and learning environments, including classrooms, conference and simulation-adjacent instructional spaces, and related audio-visual systems.
* Directs the installation, configuration, maintenance, lifecycle planning, and operational readiness of classroom and AV technologies, including display systems, microphones, cameras, lecture capture, attendance monitoring and room control systems.
* Partners with faculty, course directors, and academic leadership to support teaching activities, evaluate instructional technology needs, and improve the reliability and usability of supported technologies.
* Coordinates technology and on-site support for high-stakes special events and high-impact instructional activities for the School of Medicine, including planning, staffing, testing, contingency preparation, issue escalation, and service recovery.
* Assesses the effectiveness of learning spaces and instructional technologies and recommends improvements for medical and graduate education.
** Project Management
*** Creates and manages project plans for classroom technology refreshes, instructional technology enhancements, space activations, and service improvements from initiation through implementation.
* Coordinates project activities and work requests with vendors, facilities partners, academic…