Mobile Device Support Technician

at compucomstaffing you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

our client is currently seeking a qualified mobile device support technician to join their team onsite in miami, fl and provide end‑user support.

this role supports the deployment, imaging, inventory management, provisioning, and lifecycle administration of enterprise mobile devices used throughout client operations. It serves as the onsite operational extension of the enterprise mobility program and is responsible for the physical preparation, deployment, inventory control, replacement, and logistics activities required to maintain the mobile device environment. The position works closely with warehouse operations, onsite support teams, and global mobility administrators to ensure devices are properly configured, distributed, tracked, and supported.

• receive, stage, configure, image, and prepare mobile devices for deployment
• execute device provisioning activities using approved standards and documented procedures
• validate device readiness prior to distribution
• perform device refresh, replacement, and swap activities
• support large‑scale device rollout projects

• maintain accurate inventory records for mobile devices and related accessories
• track device assignments, returns, replacements, and lifecycle status
• assist with asset audits and inventory reconciliations
• coordinate procurement replenishment requests when inventory thresholds are reached

• manage receiving, shipping, storage, and movement of mobile devices
• coordinate equipment shipments to end users and supported locations
• process returned equipment and prepare devices for redeployment or disposal
• maintain organized stockroom and staging areas

• troubleshoot basic device provisioning and enrollment issues
• coordinate with centralized mdm administrators on escalated technical issues
• support device onboarding, replacement, and decommissioning activities
• document issues, resolutions, and process improvements

• ensure devices are deployed according to corporate standards and security requirements
• follow established asset management and chain‑of‑custody procedures
• assist with inventory reporting and operational metrics
• maintain accurate documentation and process records

• minimum 2+ years of experience
• strong mobile device building skills
• ability to work in a fast‑paced, professional client environment
• strong time management expertise and organization skills
• experience with microsoft intune, vmware workspace one, mobile iron, maas
  360, or similar mdm platforms preferred
• experience supporting corporate mobile device rollouts preferred
• knowledge of enterprise asset management practices preferred
• experience working within itil‑based support organizations preferred
• basic understanding of device enrollment, security policies, and enterprise mobility concepts preferred

the rate for this position is between $16.75 - $22.33 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into including but not limited to medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), and fsa/hsa pre‑tax benefits. The compensation and benefits information is accurate as of the date of this posting.

The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

w2 only, no corp to corp.

compucomstaffing, a division of compucom® systems, inc., is an equal opportunity employer. We provide it staffing services and…