NOC Analyst

Job Description

• Research, investigate and determine potential root cause of technical issues, using existing web portals, tools, dashboards to identify and engage correct teams to expedite resolution for deployed restaurant technology solutions.
• Follow-up and ensure effective communication, resolution, and closure of requests. Drive engagement with vendors, onsite contacts, and all other stakeholders to expedite and restore services.
• Complete proactive monitoring processes to ensure ongoing health and stability of restaurant technology solutions – using web portals, tools, dashboards, and existing vendor/escalation point support teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Experience and/or background in identifying and facilitating resolution of technical disruptions.
• Excellent verbal and written communication skills (Bi-lingual English & Spanish preferred)
• Good organizational skills
• Ability to self-direct, take ownership, and work independently to accomplish short- and long-term progress on projects and support items.
• Reliable team player - able to work effectively with team to ensure coverage of incoming requests and all other tasks, as delegated.
• Experience supporting the following:
  Simphony point-of-sale (POS) systems, Indoor/Outdoor Digital menu boards, 3rd-Party mobile delivery platforms (Uber Eats, Grub Hub, Doordash, etc.)
• Intermediate-Expert in Excel, Word, Powerpoint.
• Use of ticketing systems:
  Service Now and/or Jira
• Familiarity with Meraki Dashboard, BOH applications Data Central, RTI and/or R365
• Ability to navigate and learn additional vendor tools, portals, dashboards, etc.