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Service Desk Team Lead - SLA Driven Escalations & Mentorship
Job in
Miami, Miami-Dade County, Florida, 33222, USA
Listed on 2026-07-16
Listing for:
Stellar IT Solutions LLC
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Stellar IT Solutions LLC is seeking a lead IT support professional in a fast-paced environment in Miami. The role centers on escalating and guiding a team of technicians, managing ticket queues, and monitoring SLA performance to ensure timely issue resolution.
Responsibilities include mentoring staff, documenting best practices, and providing end-to-end incident resolution in Service Now. The successful candidate will balance technical troubleshooting with strong communication and
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