Manager, Revenue Systems and Controls

Job Description

One of the best‑known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

We are looking for a Manager, Revenue Systems & Controls. The Manager, Revenue Systems & Controls is responsible for leading the day‑to‑day operational execution, support, and continuous improvement of revenue systems and related controls across Princess Cruises' shipboard and shoreside operations. This role helps ensure revenue systems are configured, supported, and maintained effectively to support accurate financial reporting, operational efficiency, and compliance with established policies and procedures.

The position provides leadership over operational activities including system configuration, production support, testing, deployments, training, policy execution, and operational readiness. The Manager is responsible for ensuring system stability, supporting business operations, and promoting consistent execution of revenue‑related processes across the fleet.

Key responsibilities include overseeing revenue system activities such as voucher and type code governance, system configuration, issue resolution, testing coordination, deployment readiness, training, documentation, and operational support. The role manages assigned team members and works closely with Finance, Operations, Shipboard Finance, Revenue Accounting, Audit, Compliance, and Information Technology teams to support system enhancements, operational initiatives, and ongoing business needs.

• Revenue Systems Operations & Governance:
  Provide leadership and oversight for revenue system configuration, voucher and type code governance, production support, issue resolution, and operational readiness activities supporting onboard revenue systems and related financial processes. Coordinate operational support activities, monitor system performance, support deployment activities, and ensure consistency in execution across supported systems and processes. Support ongoing governance of revenue‑related systems, including voucher and type code management, system configurations, testing activities, operational documentation, and control execution.
• Team Leadership & Resource Management:
  Directly manage assigned team members and provide leadership, coaching, workload management, performance oversight, succession planning, and professional development. Ensure resources are appropriately aligned to support operational priorities, projects, and ongoing system support activities.
• Testing, Deployment & Operational Readiness:
  Coordinate participation in QA, UAT, field validation, and deployment activities. Ensure system changes are properly tested, documented, and transitioned into production. Support financial testing governance processes, including tracking, reconciliation, and resolution of test transactions. Monitor deployment readiness, issue resolution, and post‑implementation stabilization activities across supported systems. Partner with business stakeholders, shipboard finance teams, and technology teams to support testing efforts and ensure successful implementation of system enhancements and operational changes.
• Policies, Procedures, Training & Continuous Improvement:
  Maintain operational documentation, standard operating procedures, training materials, and process documentation. Support policy updates, benchmarking activities, and continuous improvement initiatives to improve operational efficiency and control effectiveness.
• Controls, Compliance & Audit Support:
  Monitor execution of controls related to revenue systems and elevate identified deficiencies or inconsistencies. Partner with audit, compliance, and finance stakeholders to support audit readiness, remediation activities, and ongoing compliance requirements.

• Scope:
  Responsible for the operational execution, support, and continuous improvement of revenue systems and controls supporting Princess Cruises shipboard and…