Deskside Technician II

Deskside Technician II

Miami, FL

• Supporting IT equipment in a large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support – IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands supports networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets, including asset auditing
• Ability to research and follow appropriate KB articles
• Various other tasks associated with desk‑side services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned
• Work assigned schedule: 1st Shift, 4‑day, 10‑hour shift (Friday – Monday, 9 AM – 7:30 PM)

• Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual training
• Work with brilliant minds in a global capacity

• Experience supporting Mac OS, Windows OS, Microsoft Office, smart phones, AV conferencing systems, printers, and PC hardware
• Ability to uphold a positive attitude, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in‑depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Willingness to learn new technologies
• High School Diploma (required)
• Deskside/Desktop/End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenges and provide rapid‑response user support
• Proven ability to balance, prioritize, and organize multiple tasks
• Desired certifications: A+, Microsoft Certified Professional (MCP), ITIL Foundations, Lean Six Sigma

Job # 64107

Position Type:
Full Time

Remaining Positions: 1

Pay Range:
Based on Experience